Störungsmeldungen Internet, TV & Telefon DSL

DSL internet not working
Daten-Fan

Hi, we have DSL 16 contract about 2 month, in the beginning internet  was working, but speed was too slow (around 3Mb/s). Since the Last week internet stop working at all. We called tech support 5 times, rebooted the router, reset to the factory settings, but nothing helped. We have router fritzbox 7430 (we bought it new by our own). My question is how we can cancel contract because we still paying for the service which we are not receiving at all?

Mehr anzeigen
1 Antwort 1
Highlighted
Moderator

Hi Artem33,

 

welcome to the Vodafone Community!

 

Has a technical ticket been opened? Which info did you receive? Is there a regional outage or has a technician checked your connection at your place?

 

You can send a private message to me I will check the status of the ticket then. I need your name, customer number and mobile phone number.

 

Regards,

Jens

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen