DSL installation

[hmhm]

Hello Mr./Ms. Vodafone service,

First sorry to write this down in English.

I made a contract for DSL and last Friday the technician came for the installation.

We checked the box in the basement and found out that the Leitung is broken.

I couldn't get any further information about what would be the next step to fix the problem.

I have called Telekom asking about it, but they said that they did not receive any note from the technician.

They suggest me to make another Termin with Vodafone,

but I want to make sure the technician coming next would know what is the problem exactly.

Could you help me to solve this situation, please?

All the best!

[DanyG]

Hi hmhm,

welcome to the Vodafone community.

It's no problem to write us in English.

When the technician found out, that the line is broken, he usually makes a note for us and for Telekom. Then will be clarified, which work is necessary to fix it.

Usually, another appointment with a technician is agreed then. Did you already hear something from us?

BR,

Dany