DSL Speed Stuck At 8.8 Download and 1.2 upload Mbit/s. Contract speed 100 Mbit/s

[Ion75]

Good evening. For a month now my internet speed is literally stuck at 8.8 Mbit / s for download, and 1.2 Mbit / s for upload, even though my normal speed should be around 100 Mbit / s.

This past week I've tried everything, from resetting my Modem to installing a new modem, I disconnected the cable from the modem, then from the wall. I've used these modems / routers: EasyBox 804, EasyBox 904 and Fritzbox one (don't know the number). In the end, this speed doesn't change for nothing in the world. I have attached a print below.

[Ion75]

[Jens-K]

Hi Ion75,

welcome to the Vodafone Community!

Sorry to see that your conneciton does not work as it should.

According to your information, it could be a misconfiguration. There is a wrong profile active here.

Please do 3 speedchecks here: http://www.speedcheck.vodafone.de and follow these instructions:

• Use a LAN cable and no WIFI
• Do not use (powerline-) adapters, extension cables or VPN
• Do not use the connection during the tests for downloads, sterams, games etc.

Please then send a private message to me with the Speedtest IDs, your name, your customer number and your mobile phone number.

Regards,

Jens