Hello,
So I have no connection on my DSL since somewhere between 16th to 18th of February.
- The router is Fritzbox 7430. Got it with my contract.
- WLAN working, my devices connect to the router without any problem.
- The power / DSL light is blinking, I've read on the manual that it indicates a connection problem. Can't ping anything.
- Can provide kundennummer and / or mobilfunknummer.
Things I've tried so far:
- Waited a couple of days. (It had happened before and fixed itself after a couple)
- Called 1721212 every day countless times -- including getting help from German speaking friends. Also saying the word "Operator" doesn't do anything.
- Sent a feedback form (ID: [can provide if asked]) which told me to call 1721212.
- Contacted a forum moderator. No response yet.
- Was able to get an English speaking operator yesterday morning. She said an SMS will be sent to me with the problem description and techniker nummer, within 48 hours, so that I'll call them.
- [Excluding complaints because they're irrelevant here, but be sure that I'm loaded with them and they're being shared with your potential customers.]
I am more than sure that this SMS will not come, considering my friends' experience with your ISP.
Please help.
Thank you for your time.
