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SD1 Youngster
Youngster

Hello there,

 

I have been using DSL connection with Vodafone, for the past few weeks I am experiencing very slow connection.

Since i don't speak Deutsch, there is no opportunity to explain the issue to customer care. Can someone help me with this?

 

Thank you

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1 Antwort 1
Moderator

Hi SD1,

 

i'm sorry for the issue.

 

Did you reboot the router? Can you please do 3 speed checks via speedcheck.vodafone.de at different times? At least 6 hours between measurements would be great. Note the IDs please.

 

After the measurements send me a private message with the following informations, please.

 

->Customer oder landline number

-> Your (german) mobile number

-> 3 Speedcheck IDs

 

I'll check your landline and will be back to you asap.

 

Best regards,

Norman

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