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Contract cancelation
renankcb
Smart-Analyzer
Smart-Analyzer

Hello,

 

I will be moving to brazil next month and I would like to know how to cancel my contract.

 

Thanks in advance.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello renankcb,

 

i'm happy to handle the resignation. You should know in advance that it is not possible to terminate the contract immediately on the move date. There is a telecommunications law in Germany, according to which the contract is terminated 3 months after the moving date.

 

Send me a private message with your name, full address, customer number, date of birth, moving date and full new address. It is important that you then log back in here in the thread.


Regards

Grit

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Lösung in ursprünglichem Beitrag anzeigen

4 Antworten 4
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello renankcb,

 

i'm happy to handle the resignation. You should know in advance that it is not possible to terminate the contract immediately on the move date. There is a telecommunications law in Germany, according to which the contract is terminated 3 months after the moving date.

 

Send me a private message with your name, full address, customer number, date of birth, moving date and full new address. It is important that you then log back in here in the thread.


Regards

Grit

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Tina
Ex-Moderator:in
Ex-Moderator:in

Hello renankcb,

 

thanks for your message. I took care of the resignation. You will get the confirmation in the next few days.

 

Best regards

Tina

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Thank you for your support.

 

Do I have to do anythingelse? Or is it done?

 

Att,

Renan

Grit
Ex-Moderator:in
Ex-Moderator:in

Hello renankcb,

 

you need to send the cable router back. You will find the return modalities in the cancellation confirmation.

 

Regards

Grit

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