Constant disconnects and synchronization problems

[Kemerios]

Hello, I have "Red Internet & Phone 1000 Cable" with fritzbox 6660 and today all day I have constant disconnections and synchronization problems. Started at twelve in the morning and still going on. I'm working from home as a software engineer and it will be really bad if that continues all week too.

Below I have some photos that you can take a look at, thank you.

Edit: @Kemerios  Moved in the correct board. Best regards Kurtler

[Wallace]

Hi Kemerios,

welcome to our community.

I'll be happy to take a look at the line. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[Kemerios]

I have sended you a private massage

[Kemerios]

This is todays problem, became even worst

[Kemerios]

I guess i'll just pay for something i don't have and on top of that delay my work. Thank you.

[Jana478]

HelloKemerios,

The date of birth does not match the one in the contract. Did you just make a mistake in the PN?

Please send another PN with the date and then report back here.

If you have a breakdown, processing will be quicker if you use the Facebook/Twitter 24h service.

Greetings Jana

[Kemerios]

I have send you my date, thank you for answering.

[Wallace]

Hi Kemerios,

there is a massive error rate on your connection and this needs to be looked at by a technician on site. The cause seems to lie in our area of responsibility. In this case, the service is free of charge for you. Only if the technician does not meet anyone at the agreed time and does not get access, we charge 99,50 €.

Do you agree with the technician's intervention and can you provide access to the house? What is the best number to call to make an appointment?

Regarding COVID-19: are you in quarantine or are there symptoms in your household that indicate COVID-19?

Regards

Wallace

[Kemerios]

Ive sended you my number and no covid symptoms or anything else in the builiding or my appartment. Everyone os doing well.

[Claudia]

Hello Kemerios,

that's nice :). Now we only need the info if you can grant the technician access to the house installation. It can usually be found in the basement of the building.

Kind regards

Claudia