Constant disconnect / slow internet for the past week

[GauthamR]

Hello,

Since the past week, the internet has been absolutely horrible, constant disconnects, very slow speed. I have RED Kabel 500Mbps plan, yet I can't even have 10mbps speed, I can't connect to my work VPN, nothing works, I can't work from home, Can someone please help me? 

I'm posting the info here.

Malfunction of cable Internet services

- Which product do you have? (e.g. Internet + Phone 32)  RED  Internet + Phone 500 Cable

- Which modem/ router do you use? (e.g. Hitron)  Vodafone Station

- Do you use a rental device from us or do you have your own device? Rental Device from Vodafone

- What error occurs? (speed too slow; website not accessible etc.)  Speed too slow, sometimes unable to connect to a lot of servers (including work VPN etc.) sometimes it disconnects completely.

- Which browser do you normally use? (e.g. Firefox) Chrome

- What operating system do you have on your computer? (e.g. Windows) Windows & Mac

- Start and duration of the fault (beginning of April, permanent) Started showing lot of problems from 26th June 2020

Best,

Gautham R.

[GauthamR]

Can someone please help? 😞 

[Wallace]

Hi Gautham,

I'd be happy to check your connection. Send me your customer data (name, address, customer number, birthday) in a private message and let me know that you have submitted the data.

Regards

Wallace

[GauthamR]

Hello Wallace,

Thank you so much for your response.

I've sent you the private message, with the requested details.

Appreciate the help 🙂 

Best,

Gautham R.

[Wallace]

Hi,

Currently, a disrupter is radiating on our upstream and thus causes a massive error rate. Our technicians are already working on eliminating this.

Regards

Wallace

[GauthamR]

Hello Wallace,

Thank you for the update. Sure, hope it gets fixed soon 🙂 

Best,

Gautham R.