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Constant Internet disconnections
Reinaldo
Smart-Analyzer

Since the service started (April) I am facing problems with the internet connection disruptions. I made a topic in the past, but I can't find it anymore.

 

The speed is ok, but the connection often goes down and usually takes from 3 to 7 minutes to reconnect. And the problem seems to become even more often.

Yesterday, after I got home from work, I got 4 disruptions between 17 and 22h.

Today, doing home office, I already got 3 disruptions in the last hour.

 

As an information:

Modem is FritzBox 7530 BO

My landlord lives on the floor below and he also has DSL, but with another company. His internet doesn't go down as mine does.

 

A coworker said that for DSL it is common to have a reconnection once a day, but in my case there must be something wrong.

(1)
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5 Antworten 5
Reinaldo
Smart-Analyzer

Logs for example.
Now, between 19h and 21h I already got 4 disconnections. 

InternetDown1.pngInternetDown2.pngInternetDown3.pngInternetDown4.png

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HeikeF
Moderatorin

Hi Reinaldo,

 

It's really annoying that the connection doesn't work well. Smiley (traurig). Please excuse me.

 

What have you already done?

 

Have you gone through the checklist? http://www.vod.af/DSLCheck

 

Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL

 

Has a fault ticket been recorded?

 

Kind regards

 

Heike

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Reinaldo
Smart-Analyzer

Hello HeikeF,

 

I already did everything I could.

On the modem side, I already did a factory reset, but the problem still persists.

On my equipment side, I already tried using WiFi and cable.

 

Today I already got two disconnections at 7:11 and 7:44. Both of them, as soon as it happened, I connected to my landlord internet to check if their internet was down as well, but it wasn't.

My internet goes down, their doesn't.

 

I don't know how to report a fault. At the end of the DSL Net Assistent it asks my number for a callback, but I am not proficient enough to speak in German on the phone.

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HeikeF
Moderatorin

Hi Reinaldo,

 

ok, then please send me a PN  with your customer number, the password and the link to your post here.

 

Best regards

 

Heike

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lsaa
Smart-Analyzer
I Have the same problem!! brand new Business DSL contract! 

10407 Berlin

It is outrageous, I will save the LOG from the Router with the Downtime!!

 

WE CANNOT WORK LIKE THIS, NOR WATCH MOVIES OR PLAY! 

INTERNET IS A HUMAN RIGHT! THIS IS A JOKE

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