Connection problem with some websites even with forum.vodafone.de

[xprommer1]

Hello,

I have a cable internet and a Kabelbox router from Vodafone and it worked fine until last 3 days.

I've restarted the router several times but it didn't help. Some websites load fine, but others don't.

For example: google.com, gmail.com, ebay-kleinanzeigen.de work fine, but vodafone.de, forum.vodafone.de, osxdaily.com and lots of others don't 😞

I had to use my mobile internet from winsim to write this post.

Please help me with this situation!

[Jens]

Hello xprommer,

sounds very good and and it may have been the connector.

But you have always only one upstream signal (normally 4).

Regards

Jens

[xprommer]

Hello Claudia,

After two weeks of working Internet I have the same problems again: some websites load fine and others don't load at all. I've tried to restart the Kabelbox router and reconnected it several times but no luck. I don't have another coaxial cable so I can't check if the problem is with the cable itself. Could you please send a technician to check and figure out what the problem is?

[Tobias]

Hey,

there was something wrong with your connection, but the problem seems to be solved again, what does it look like at the moment?

Regards

Tobias

[xprommer]

Hi Tobias, 

I've just checked this morning, 

it doesn't work so far :(, I can't load vodafone.de, amazon.de, lots of websites, 

but google.com, facebook.com, youtube.com work fine.

[xprommer]

So if you fixed the problem maybe I need to restart or reconnect the Kabelbox?

[Tobias]

Hey,

well, the problem is active again - could you send me a mobilenumber where a technician could reach you? I would like to check that on your site.

Regards

Tobias

[xprommer]

Hi Tobias, 

yes, I've restarted yesterday and it didn't help 😞

my phone number is , but I don't speak German at all unfortunately and I'm at work from 9am - 7pm, 

my wife's phone is  she can speak German and she is constantly at home.

Thank you!

[Tobias]

Hey,

well, yeah thats not a problem, i try to get someone who could help you in english aswell. I placed the assignment, my colleagues will contact you.

Btw; i deleted your mobile numbers, do not write them in public 😄

Regards

Tobias

[xprommer]

Perfect! Thank you very much!