TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 27.05.2020 22:09
Hallo,
es tut mir leid. Ich lerne Deutsch, aber mein Deutsch ist noch nicht gut. Ich hoffe du kannst mir auf Englisch helfen
I would be very grateful if someone could assist me with this issue. My German language skills are unformately not good enought to communicate effectively via telephone to the customer service team but the issue is now seriously starting to affect the work and personal life of both my wife and I.
Vielen Dank
Stephen
am 30.05.2020 09:08
Hi sm0rr0w,
please send me your name, address, date of birth and customer number by PN ?
Please let me know as soon as you have sent the message. Then we will take a closer look at it.
Best regards, Martin
am 30.05.2020 09:48
Hi Martin,
Thanks for the reply. PM sent.
am 02.06.2020 15:28
Hi sm0rr0w,
the disturbance is permanent, or only at certain times?
Best regards, Martin.
am 02.06.2020 17:36
It can happen at any time of the day with no pattern.
am 04.06.2020 18:10
Hello sm0rr0w,
there was a jamming signal on the line the last couple of days. This was removed today. Can you see any improvement?
Best regards, Martin
am 12.06.2020 16:40
Unfortnatley not. The performance is still intermittently very, very poor. Wirless dropouts and poor throuput speeds are common and the connection to the router is also still intermittently dropping. When this happens, all router lights go off.
I also had to factory reset the router again after it no longer accepted the admin password, so I couldn't access the GUI to adjust the wireless settings. This has happened numerous times before.
am 15.06.2020 07:28
Hey,
i would like to send you a technician, he can check the connection and router on site, looks like its something wrong on the connection. Could you send me your mobilenumber where the technician can contact you?
Regards
Tobias
am 15.06.2020 10:16
Hi Tobias,
That would be great. Before accpeting an appointment, can I just check that there won't be any charges for the technican visit? The issues are frequent but intermittent and happen at random intervals, so I don't want to face potential charges if the technician doesn't happen to find a fault when he is here.
Thanks,
Stephen
am 16.06.2020 16:02
Hello sm0rr0w,
we are responsible up to and including modem. Should there be any damage in the house until then, which was caused by you or by third parties. We will bill this via a service flat charge of 99,50 Euro. The same applies if the schedule is not met. Otherwise it remains free of charge.
Best regards Fred