Störungsmeldungen Internet, TV & Telefon DSL

Connected no internet... possible outage?
Smart-Analyzer

Hi guys,

So as of two days it says connected,no internet....green lights on wlan and dsl arent blinking so i figure it is a problem VFs end ..but noone else i know with VF is having problems...my German isn't so great but eventually i got through to someone who said a line was down for another 48 hours (from what i understood of the German)..i live in mainz..is there another possible reason or is this long outage normal?

Vielen dank!

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8 Antworten 8
Highspeed-Klicker

Hi Kiwi,

could you post please the system log and the internet-connection log of your dsl-box (e.g. Fritz!Box)?

Anmerkung 2019-10-19 122709.png

 

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Mit freundlichen Grüßen
Andreas Zängel
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Smart-Analyzer

Hi there,

Still no net :/ 48 hours is up. Screenshot attached

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Smart-Analyzer

Ah, do not know sorry why the image did not attach ..but basically it said DSL synchonising..there was only two lines...unlike the many on your image.

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Highspeed-Klicker

Hello Kiwi,

your image did attach, no problem.

Did you register your modem installation code?

Anmerkung 2019-10-21 110706.pngklick here to "Internetzugang einrichten"Anmerkung 2019-10-21 110803.pngselect "Internetanbieter"="Vodafone" and the first option button saying "Modem-Installations-Code" and klick on "weiter"

On the next screen you will be asked for the modem installation code, you have on the welcome letter from Vodafone. When this assistant ended positively you should have an internet connection.

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Mit freundlichen Grüßen
Andreas Zängel
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Highlighted
Smart-Analyzer

Hey Andreas,

 

I just got a callback from a VF technician from my enquiry last week and he said the same thing...I have to register my MIC....I guess I did, I recall using the code ..because it has been working for the last 4 months...but he said to reset it and sent a video how to do it...so fingers crossed it works!

 

Thanks for the help Smiley (überglücklich) 

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Moderatorin

Hi Kiwi,

 

how nice Smiley (fröhlich)

 

May I close this thread then?

 

Kind regards

 

Heike

 

 

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Smart-Analyzer

Sure canSmiley (fröhlich)

Cheers

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Moderator

Hi,

 

I've closed the thread. Many thanks to all contributors.

 

Best regards

WolfgangF

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Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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