Complete Internet connection failure

[Karlopesic]

Disruption of cable Internet services

• In which state do you live? HE, 60528
  
• What contract do you have? Cable Max 1000
• Which modem/router do you use? Vodafone Station
  
• Do you use a loaner from us or do you have your own device? ^
  • What error occurs? Inconsistent connection/Packet loss/Upload Modulation incorrect.
  • Ping statistics for 8.8.8.8: Packets: Sent = 26, Received = 14, Lost = 12 (46% loss), Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 34ms, Average = 15ms Control-C
  •  
• How is your device connected to the modem? Tried on both WLAN and cable, multiple devices.
• Which browser do you usually use? Multiple
  
• Which operating system do you have on your computer? Multiple
  
• Start and period of the disruption (e.g. since the beginning of April; only in the evening)
• Upload a screenshot of the signal values. These can be found in the user interface of your cable router via 192.168.0.1 or over 192.168.178.1 at Fritzbox.
• What measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

1. Upstream Channel(s) Channel ID Channel Type Frequency (MHz) Modulation Tx. Power (dBmV/dBµV) Ranging Status 5 OFDMA 54.4~64.8 QPSK 41/101 SUCCESS 4 SC-QAM 51 16QAM 45.5/105.5 SUCCESS 1 SC-QAM 31 16QAM 44.3/104.3 SUCCESS 3 SC-QAM 45 16QAM 44.8/104.8 SUCCESS 2 SC-QAM 37 16QAM 44.8/104.8 SUCCESS

[Karlopesic]

• In which state do you live? HE, 60528
  
• What contract do you have? Cable Max 1000
• Which modem/router do you use? Vodafone Station
  
• Do you use a loaner from us or do you have your own device? ^
  • What error occurs? Inconsistent connection/Packet loss/Upload Modulation incorrect.
  • Ping statistics for 8.8.8.8: Packets: Sent = 26, Received = 14, Lost = 12 (46% loss), Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 34ms, Average = 15ms Control-C
  •  
• How is your device connected to the modem? Tried on both WLAN and cable, multiple devices.
• Which browser do you usually use? Multiple
  
• Which operating system do you have on your computer? Multiple
  
• Start and period of the disruption (e.g. since the beginning of April; only in the evening)
• Upload a screenshot of the signal values. These can be found in the user interface of your cable router via 192.168.0.1 or over 192.168.178.1 at Fritzbox.
• What measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

1. Upstream Channel(s) Channel ID Channel Type Frequency (MHz) Modulation Tx. Power (dBmV/dBµV) Ranging Status 5 OFDMA 54.4~64.8 QPSK 41/101 SUCCESS 4 SC-QAM 51 16QAM 45.5/105.5 SUCCESS 1 SC-QAM 31 16QAM 44.3/104.3 SUCCESS 3 SC-QAM 45 16QAM 44.8/104.8 SUCCESS 2 SC-QAM 37 16QAM 44.8/104.8 SUCCESS

[R4mona]

Hi Karlopesic,

I am very sorry that you are having problems with your connection. Of course, it's not supposed to be like this.

Let's look at this together. Please send me a private message with the following data: Customer number, name, address, date of birth, state and current mobile phone number.

Please report back here as soon as the message is out. Then we'll go troubleshooting together.

Kind regards

R4mona