Cant able to enable bridge mode

[preetfzr]

Hi
I was kable customer later turned to Vodafone. But since then i was having Bridge mode enabled on my Hitron router. But 2 weeks ago i renewed my contract which reset everything (including router settings). now i cant see any option in my online account to get it reenabled. I gave a couple of calls to the technical support. Internally and wants to fix it in next 24 hours. but unfortunately nothing happened since then and still in my account. I am also attaching screenshot from the internet settings.

Simer

EDIT: attachment deleted

[preetfzr]

Hi
would really appreciate if someone help me to fix the problem. its really impacting my services which are hosted on my home network and i cant access them anymore since last more than 2 weeks 😞

[Stephan]

Hi preetfzr,

for a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Tina]

Hello preetfzr,

something was still stuck in the system here. Now check your customer portal again. The settings should now be possible.

Best regards
Tina

[preetfzr]

Hi,
Thanks i just checkded again but still its same there is no option to enable bridge mode in the internet settings.

[Stephan]

Hi preetfzr,

we've made a few adjustments. In the course of the day it should be possible to activate BridgeMode.

Regards

Stephan

[preetfzr]

Hi Stephan, 

Thanks now i can see the 'Switch mode off' message in the my account. but i also wonder if i have to request to disable the wifi service? as there is message appearing bottom of the bridge mode option. have a look to attched shreenshot. 

EDIT: @preetfzr attachment deleted

[Stephan]

Hi preetfzr,

yes, you have to disable the homespot service first, to activate the bridge mode.

Regards

Stephan

[preetfzr]

Hello, 

Then i need your help, to disable homespot service. 

Many thanks 

Simer

[Stephan]

Done.

Regards

Stephan