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Can't setup Vodafone Station 6
ivangonzalez
Smart-Analyzer

Good afternoon,

 

As I'm moving to a new apartment in a few weeks, I decided to make a contract with Vodafone to have a cable Internet connection and be able to work from home. The contract has started a couple days ago, however, the router is not connecting to Internet at all, because the red LED keeps blinking all the time, even though the WiFi feature is working after some minutes. The previous tenant had a contract with another provider, but she told me the building has the cable setup from Vodafone and that it should work without problems.

 

I would like to know what to do now, as I'm new in Germany I don't speak German yet, and using the phone call option won't work for me, as I won't understand anything. Is there a possibility to contact someone in English and ask for support, maybe a technician needs to check the connection on site?

 

I really need the connection, otherwise I won't be able to work. Looking forward for any support here.

 

Regards, Iván.

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15 Antworten 15
Lars
Moderator

Hi ivangonzalez,

 

a technician will certainly have to visit you for checking. Can you tell me which German state you come from?

 

Best regards

Lars



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ivangonzalez
Smart-Analyzer

Good morning Lars,

 

I'm living in Leipzig (Saxony). Thanks for your quick answer, and if you need more information about me to make an appointment, just let me know.

 

Regards, Ivan.

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Anett
Moderatorin

Hello ivangonzalez,

I'll be happy to take a look at what's stuck. Send me a PN  with your data (name, customer number, address and date of birth).

Then please contact me again here in the post.

 

Regards

Anett

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ivangonzalez
Smart-Analyzer

Good morning Anett, 

 

I have no ust sent you a private message. Looking forward to your reply.

 

Ivan

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Stephan
Moderator

Hi ivangonzalez,

 

thanks for your PM.

 

We have forwarded your request to our technicians. They will contact you to make an appointment.

 

Regards

Stephan

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ivangonzalez
Smart-Analyzer

Good morning, It's almost a week and I have no news about the technicians. How long will this take? Because I really need the internet connection, otherwise I cannot work from home anymore.

 

Regards, Ivan

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Lars
Moderator

Hi ivangonzalez,

 

the order is still with the field service. Unfortunately, I can not speed up the appointment from here Frustrierte Smiley

 

Best regards

Lars



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ivangonzalez
Smart-Analyzer

Ok, but I hope it will get solved in the next couple days. My contract started almost 3 weeks ago but I have no internet connection at all, and I'm sure at the end of the month I will have to pay for this time without service.

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Nancy
Moderatorin

Hello ivangonzalez,

 

unfortunately, the technicians have not reached you yet. Have you tried to reach the technician by phone? Please send me your current phone number again for comparison and then report back here in the thread.

 

Best regards

Nancy



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