Can't set up DSL easybox, Technician never showed up to the appointment.

[Betangas]

Hello,

I have a problem with my easy box 804 set up. I get to the point after entering the mic were it says my modem is being activated but then it just displays a message saying "the activation was not successful". I already tried 10 times turning on and off my modem.

Today a had an appointment with a technician to check my dsl connection but I waited for 5 hours and he never showed up. I'm very disappointed in Vodafone service by now.

Anyone knows about a troubleshooting I can do by myself to check if the problem is my dsl line or the modem? I figured I am not getting help from a technician so I'll do it myself.

As a plan b, how can I terminate my contract? since Vodafone is not taking seriously their customer service.

Edit: Thread moved to matching area. Kabel-->DSL

[Seb4sti4n]

Hello Betangas,

I'm sorry for the issue.

The quickest way to arrange a new technician appointment is to call 0800 172 1212. Alternatively you can send me a private message with your customer number.

Kind Regards
Seb4sti4n