Cable internet - new connection does not connect

[bivanov]

Hello, I am a new user of Vodafone as of 13.05. Yesterday I attempted to install my router for the first time. After connecting with the cable, the router just stayed in the loading mode for the Internet - the Internet light just kept blinking red for 2 hours. Then I connected it again and left it overnight, however, in the morning it had still not connected. Any advice?

Kaiserslautern 67655

Hallo, ich bin seit dem 13.05. Ein neuer Benutzer von Vodafone. Gestern habe ich zum ersten Mal versucht, meinen Router zu installieren. Nach dem Anschließen des Kabels blieb der Router im Lademodus für das Internet - die Internet-LED blinkte nur 2 Stunden lang rot. Dann schloss ich es wieder an und ließ es über Nacht stehen, morgens hatte es jedoch noch keine Verbindung. Irgendein Rat? Kaiserslautern 67655

[Claudia]

Hello bivanov,

it seems there is a new appointment on May 31st in the morning. I assume the installation shall get finished then.

Kind regards,

Claudia

[bivanov]

Hello, I assume the same, but please don't close the ticket and the thread until I confirm that I indeed have Internet. 

[Claudia · Accepted solution]

Hello bivanov,

I saw the technician already installed your modem, does everything work now?

Kind regards,

Claudia

[bivanov]

Hello, yes, it was successfully installed after a replacement of the outlet in the apartment. Thank you very much for your help. 

[Jens]

Hello bivanov,

sounds nice, the technician make a good job.

Then i can close this thread.

Enjoy the connection and if you have a question, feel free to open a new thread.

Regards

Jens