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Cable Max 1000 too slow
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Hi, I live in Hamburg and use 1000Mbps cable connection at this moment. From two week ago, I found my internet connection was very slow. Therefore, I connected my notebook via LANchecked for download speed on there website here, the maximum speed I got was only 60Mbps, O Mbps download and 48ms PING. First of all, I followed the instructons from here to get rid of slow internet situation but the situation were still here. therefore, I contacted customer service, they just tell me there is no any technical problem and do nothing to get the situation improved. It's been two week already. Is there any one who can help me and let me know how I can do?

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By the way, I also live in Lemsahl-Mellingstedt. I just saw someone who also has this problem. Is there any one who can answer the queston from Vadafone?

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Hello Stevenw1,

 

please send me your name, address, date of birth and customer number by PN .

 

Afterwards, please contact me again here, and we will be happy to check it out.

 

Best regards, Martin

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Hi Steven, 

if you search for Lemsahl on this board you'll find a number of posts by people who live in the area and who have endured endless weeks of frustration trying to deal with this connectivity issue and Vodafone's lackluster attempts to address let alone solve them. Did you send your contact data to the mod as requested? 

hcstuff

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I just did this morning. I hope they solve the problems soon.

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Hey,

 

so, did you got any updates? Does it work? Smiley (fröhlich)

 

Regards

 

Tobias

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Hello Tobias,

Thanks for your asking.

The situation of slow internet connecdtion is better than before now. Thanks for your effort.

But it seemed that download and upload speed are still not good enough. Plese find photo attached. From the photo, you can see download perecntage is only 58% and upload percentage is only 52%. They are still far away from what I expected.

Please keep checking it out for me.

Thanks for your help again.

 

Best regards,

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Hello Stevenw1,

 

in your catchment area there is currently a disturbing signal active. The colleagues are trying to find out where the interfering signal is coming from.

 

When this fault has been eliminated, your connection will be fully functional again.

 

Best regards, Martin

#Stayhome und bleibt gesund
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Hello Martin, 

 

I saw there are many persons who live in this area having the same problems. Therefore, I hope you can find out where the interfering signal is coming from and solve it soon. I believe that everyone who lives in this area wants to ask one question "When can we expect you can solve the problem?" 

 

Do you have answer for us?

 

Best regards,

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Hi Steven,

 

so far the trouble shooting failed because of missing accesses to the house installations. Our technicians are currently busy clarifying the accesses.

 

Regards

Wallace

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