Broadband- WIfi vefry Slow, doesn't connect in other room and disconnects very frequently

[KaranSingh]

Broadband- WIfi vefry Slow, doesn't connect in other room and disconnects very frequently. Doesn't get regular streaming to TV and Keeps loading for Youtube/Netflix videos. I am facing this problem since I took the connection. Please send someone to check it or guide me how to proceed as soon as possible.

Karan Singh

0152***

Edit: I made your number unrecognizable.

[KaranSingh]

Sure...that will be great.

Please let me know when you will be coming, I am ok with anytime and anyday...be my guest.

[KaranSingh]

Yes, Please replace it. Kindly let me know when you are doing it. I am fine with anyday. 

[Wallace]

Hi,

Marco doesn't come to you personally. 😉

I have arranged the exchange and a DHL courier will bring the new router. Please send us back the defective router with the enclosed return voucher.

Regards

Wallace

[KaranSingh]

Please send me the details of the DHL consignemnt for the router sent so that I can track it and don't miss it.

[pRo-Marco]

Hi KaranSingh,

you will receive the trackingnumber via SMS, when we give it to DHL.

Kind regards

Marco

[KaranSingh]

Hi Marco,

Since Friday afternoon the condition is so pathetic that I am not able to open any webpage; not even speedcheck page to check the speed and the issue is still persisting.

Things, I have tried already:

1. Swithching off and on the router, many times.

2. Attaching Lan cable with laptop.

3. Running only one device and check the speed but no luck.

[pRo-Marco]

Hi KaranSingh,

please install the new modem, when it arrives. I think this will solve the problems.

Kind reagrds

Marco

[KaranSingh]

Hi Marco,

I was sent a new router, I am getting docsis offline issue and have no internet. Please solve the issue on high proority.

please find the details below:

***

personal data deleted. Marco

[pRo-Marco]

Hi KaranSingh,

the new modem was not installed till now. Please be sure, that you plugged it in correctly. Have a look at the cable. The small wire has to fit in the small hole in the socket.

Kind regards

Marco

[KaranSingh]

Hi Marco,

I have checked all the wire connections, Its all fine from my side. Even, I am getting full wi-fi signals also but the internet light in the modem is red and blinking all the time. 

Surely the problem is at your side. Please check.