Blinking red light with no internet for 5 days

[adnedelcu]

• What contract do you have? Red Internet & Phone 1000 Cable
• Which modem / router do you use? Vodafone TG3442DE
  
• Do you use a rental device from us or do you have your own device ? Rental device
• Which error occurs? There is no connection. The router intermitently blinks red
  
• How is your terminal with the modem connected ? WLAN
• Which browser do you normally use? Chrome
  
• What operating system do you have on your computer? Windows
  
• Start and period of the disruption  Since 30th of March I don't have internet connection at all.
• Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 at the Fritzbox. Attached you can find a screenshot of the signals after restart. After a few minutes, no singals are present.

[adnedelcu]

This is how it is now, after a few minutes after restart.

[adnedelcu]

It's been 10 days without internet already. Is there actually someone that can help me, or should I report this somewhere else?

[Martin59]

Hello adnedelcu,

I apologize for the late reply.

Unfortunately we also have a little bit more to do at the moment.

If your request is not solved yet, please send me your name, address, date of birth and customer number via PN.

Please leave a feedback here afterwards.

Best regards, Martin

[adnedelcu]

I sent you a private message.

[Martin59]

Hello adnedelcu,

I sent an order to our technicians.

They will call you to schedule an appointment.

Best regards Martin

[adnedelcu]

Thank you very much. I hope I that for these days without service I will not have to pay. 

[Martin59]

Hello adnedelcu,

I have set up a credit note for the outage in the amount of 50% of the monthly contribution for this month.

The credit note will be offset against the next invoice.

Best regards, Martin.

[adnedelcu]

The problem was that the router stopped working and was not processing the signal from the cable. It was replaced and now, 3 weeks later, it is again not working.

Do you have another router model that you can use? I don't want to repeat this action every 3 weeks.

[Claudia]

Hello adnedelcu,

we can't send a different router. The router is offline at the moment, is it connected with the power and coaxial cable?

Kind regards

Claudia