TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 04.04.2020 18:32
am 04.04.2020 18:35
am 08.04.2020 16:04
It's been 10 days without internet already. Is there actually someone that can help me, or should I report this somewhere else?
am 08.04.2020 16:42
Hello adnedelcu,
I apologize for the late reply.
Unfortunately we also have a little bit more to do at the moment.
If your request is not solved yet, please send me your name, address, date of birth and customer number via PN.
Please leave a feedback here afterwards.
Best regards, Martin
08.04.2020 18:41 - bearbeitet 08.04.2020 18:51
I sent you a private message.
am 11.04.2020 15:49
Hello adnedelcu,
I sent an order to our technicians.
They will call you to schedule an appointment.
Best regards Martin
am 11.04.2020 23:13
Thank you very much. I hope I that for these days without service I will not have to pay.
am 16.04.2020 15:18
Hello adnedelcu,
I have set up a credit note for the outage in the amount of 50% of the monthly contribution for this month.
The credit note will be offset against the next invoice.
Best regards, Martin.
am 06.05.2020 17:30
The problem was that the router stopped working and was not processing the signal from the cable. It was replaced and now, 3 weeks later, it is again not working.
Do you have another router model that you can use? I don't want to repeat this action every 3 weeks.
am 10.05.2020 10:50
Hello adnedelcu,
we can't send a different router. The router is offline at the moment, is it connected with the power and coaxial cable?
Kind regards
Claudia