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Bad service
Shetty
Smart-Analyzer
Smart-Analyzer

Hello,

can somebody enlighten me how can I escape from Vodafone contract. I am sick of paying for this bad service. Everymonth approximately 30% of the time I do not have internet. I am spending more time and effort in reporting these problems to Vodafone than this monthly contract price. Not worth it. Totally unsatisfied. 

I am surprised in these technology times, Vodafone still strugling to provide internet in a city of Germany!!

5 Antworten 5
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey @Shetty,

 

i would like to take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message? We could solve this 😉

Then please let me know in the post when you have sent me the data.

Regards

Tobias

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Thanks @Tobias , Just sent the message.

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey @Shetty,

 

thanks for the data, i need your adress also 😉

 

Regards

 

Tobias

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Hi @Tobias 

I have sent all needed information now. Any updates on problem resolution ?

thanks,


@Tobias  schrieb:

Hey @Shetty,

 

thanks for the data, i need your adress also 😉

 

Regards

 

Tobias


 

R4mona
Moderator:in
Moderator:in

Good morning Shetty,

Thank you for your data. Smiley (fröhlich)

 

I have just looked at your values. There are no abnormalities to be seen. The lines are running well.

 

We now have two options to help you:

1. Replace the router free of charge

2. recording a ticket, which I will forward to our internal technical department.

 

Please be so kind and let me know which way we want to go together.

 

Kind regards

R4mona

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