Absolutely Terrible Internet Service

[Jmac]

Internet fails every multiple times each week. Vodafone has tested their equipment and finds that it works fine. But it fails ( this week 4 times, mainly but not always in the evening)

Quite tired of this; locked into a 2 year contract;; paying for non-existent internet access.; is Vodafone not required to honor their contracts?

[reneromann]

The question is: What does fail?

If you need further assistance, it'd be very good to add some more details about your line, the devices used and what exactly fails.

[Jmac]

Internet connection fails. WI-FI is fine, cable TV is fine. Switching cable router off for 10 seconds and restarting does not help. In fact it is out now and I am using a cellular connection. Seems to be failing every evening around 19:00 or 20:00, but that may be a coincidence. Service is GigaTV.

[Claudia]

Hello Jmac,

does the cable router restart when there's a loss of the connection? Please send me your address, customer number and date of birth. Reply here again after you sent the details in a private message.

Kind regards,
Claudia

[Claudia]

Hello Jmac,

there's an error rate on the line that is not that serious at most of the times but on April 16th around 21:30 it was worse than usual. I made a task so the colleagues can check the net to find the source of this error rate.

Kind regards,

Claudia