1000 Mb very unstable > Impossible to work from home

[Elek]

Dear Support,

I apology to speak in english but my german is not good enough to explain my problem.

My 1000 Mb Kabel connection + Fritzbox 6591 never worked properly (very unstable download and upload), but now that I need to work from home I must have this corrected !

That is an urgency for me as I cannot even call via internet sometimes (random times).

If nothing could be fixed, I prefer to resiliate my Kabel and pay a stable DSL connection for 5 times less.

Thank you in advance for your help !

Jordan

[Moni_GK]

Hello, Elek,

I'd be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth). Then please contact me again here when you have sent me the data.

Best regards

Moni

[Elek]

Hello Moni,

Thank you a lot for your prompt answer.

I just sent you my data.

Best Regards

[Moni_GK]

Hello, Elek,

there's a return path jammer on the line. My colleagues are working on it to get it back online as soon as possible.

Best wishes

Moni

[Elek]

Hello Moni

Ok please keep me informed when this is fix, I will also let you know if the unstability issue is gone.

Thank you !!

Jordan

[Claudia · Accepted solution]

Hello Elek,

the task was closed yesterday evening, did the stability of your connection improve?

Kind regards,

Claudia

[Elek]

Hello Claudia

It seems much better indeed !

Thank you very much !

Jordan

[Claudia]

Hello Elek,

sounds good :). If everything works now, may we close your thread?

Kind regards,

Claudia

[Elek]

Hello Claudia

Yes we can close the thread, it works very well now !

Thank you again for your reactivity.

Jordan