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1000 Cable Internet Problem
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Daten-Fan

Hi, I recently changed my internet contract from DSL 250 to Red Internet & Phone 1000 Cable U but I keep having troubles with the internet, for example when I'm playing an online game it keeps lagging and I can't do anything, on my phone on youtube or other apps I don't have any problem but my parents are saying that on their phones is not working properly all the time. I reset it 2 times until now and after a reset it all seems to work perfect but after a day or two maximum the problem comes back, and sometimes the router is restarting by it self, how can I fix it or what can I do?

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3 Antworten 3
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Moderatorin

Hello DenisRafael,

 

which router do you use and which federal state do you live in? Did you test via ethernet as well? Please also send a pingplotter to the affected services.

 

Kind regards,

Claudia

Alles Easy How To Hilfe !
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Daten-Fan

Hi, I use the Vodafone TG3442DE router, I'm living in North Rhine-Westphalia, the problem appear on ethernet and wifi, I use my computer on ethernet and my brother on wifi and we have the same problem. I dont know how to test pingpletter on a game but I did it on the 3 websites I use the most I hope is alright. The router also shutsdown sometimes without a reason and when I have the problem with the internet usually disappear after I restart it.

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Moderator

Hello DenisRafael,

 

You can find the appropriate colleagues for your request under the Link .

 

We cannot help you here at the moment.

 

Best regards, Martin  

#Stayhome und bleibt gesund
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