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Vkorolev
Daten-Fan

Hi,

 

I ordered Red Internet & Phone 250 cable last week. On Friday I tried to activate the contract using account number and code. Everything seemed to be fine. However when I plugged the station in, the Internet LED was blinking red. I tried to troubleshoot it using net assistant. I rebooted the station, waited, but nothing changed. I tried to call support, but unfortunately, my Deutsch was not enough to fully discuss the problem. 

I didn't have any SEPA transactions in my online bank, and I don't even understand if my contract is active or not. In Mein Vodafone I only see something like "your contract dates cannot be shown due to some technical problems". So I don't even understand whether it's a technical or a paper problem.

 

Fortunately I found this forum. I saw many similar requests, but no answers inside.

 

Can you help me please?

 

I live in Berlin, 13359

i have Vodafone station tg6442vf

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1 Antwort 1
Kurtler
SuperUser

@Vkorolev 

 

Since August 15th, 2022 there is no more individual support here in the forum. Support in english is available via Facebook or Twitter.

 

Best regards Kurt

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