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I ordered Red Internet & Phone 250 cable last week. On Friday I tried to activate the contract using account number and code. Everything seemed to be fine. However when I plugged the station in, the Internet LED was blinking red. I tried to troubleshoot it using net assistant. I rebooted the station, waited, but nothing changed. I tried to call support, but unfortunately, my Deutsch was not enough to fully discuss the problem. 

I didn't have any SEPA transactions in my online bank, and I don't even understand if my contract is active or not. In Mein Vodafone I only see something like "your contract dates cannot be shown due to some technical problems". So I don't even understand whether it's a technical or a paper problem.


Fortunately I found this forum. I saw many similar requests, but no answers inside.


Can you help me please?


I live in Berlin, 13359

i have Vodafone station tg6442vf

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Since August 15th, 2022 there is no more individual support here in the forum. Support in english is available via Facebook or Twitter.


Best regards Kurt

Bitte keine Anfragen über PN stellen!
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