Vodafone station WiFi disconnect frequently

[arman_yazdani]

Hi

My vodafone station router WiFi disconnects every (about) 10 minutes and all connectede devices disconnects and reconnect after some seconds. The problem is not from Internet, as internet works good. Just wifi disconnects frequently and reconnect again.

I tested many things and configs but not fixed the problem (separating 2.4G and 5G, changing WiFi channel, router reset factory)

• In which state do you live? 10707 berlin
  
• What contract do you have? internet + telephone 1000
• Which modem/ router are you using? Vodafone Station
  
• Do you use a rental device from us or do you have your own device ? rental device
• Which error occurs? WiFi disconnects frequently 
  
• How is your device connected to the modem ? WLAN

[Wallace]

Hi Arman,

Is the problem also with devices that are connected to the router via a LAN cable?

Regards

Wallace

[arman_yazdani]

Hi Wallace

Thanks for your response.
No, with LAN cable everything is good.

Regards

[Wallace]

According to the system, the 2.4 and 5GHz networks have had the same SSID for at least 14 days. Can you please assign separate SSIDs?

Regards

Wallace

[arman_yazdani]

I think I tested it a month ago.

I tested it again now and didn't fix the problem. I attached the result of my ping to router too.

Kind regards

[Wallace]

Okay, then I'll gladly swap the router. Is that OK?

Regards

Wallace

[arman_yazdani]

Thank you so much.

Yes, It is OK for me.

Just because my German is not good, I can't coordinate with customer service in German 🙂

Kind Regards

[Martin59]

No problem,

we will manage the exchange this way. 😉

I have just initiated this.

The new device will arrive in the next few days.

Please connect it as usual and send the old device back to us.

If there is still something wrong, please contact us again.

Best regards, Martin

PS: You'll get another PN from me soon. Please take part in the survey in it once.