Vodafone Wi-Fi 6 Station Internet lid red blink for 3 hours for first use

[arman_yazdani]

Hello

I contracted a new cable internet from vodafone for my new apartment. I got the vodafone router today but after setting up the router, the internet lid is blinking with red color for 3 hours.

After I checked the router admin area in DOCSIS, I saw that there is one downstream link, but there isn't any upstream link.

What should I do now?

Thanks

[arman_yazdani]

Any help for this?
I got the router yesterday but couldn't connect to internet yet.

Unfortunately all of hot lines are in germany and I can't get any help. Is there anywhere to call them and talk in english?

[Claudia]

Hello arman_yazdani,

unfortunately there is no English speaking hotline :/. Please give us your ZIP code first. Do you have a second antenna socket you can connect the router to?

Kind regards,

Claudia

[arman_yazdani]

Hello Claudia

My zip code is: 10707

Yes, I tested it with another cable socket and it didn't worked too.

Thanks

[arman_yazdani]

• In welchem Bundesland wohnst Du? 10707
  
• Welchen Vertrag hast Du? Vodafone CableMax 1000
• Welches Modem/ Router nutzt Du? vodafone Workstation (CGA6444VF)
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? Leih-Gerät
• Welcher Fehler tritt auf? neuer kunde - internet licht blinkt rot
  
• Wie ist Dein Endgerät mit dem Modem verbunden? WLAN
• Welchen Browser verwendest Du normalerweise? Chrome
  
• Welches Betriebssystem hast Du auf Deinem Rechner? macOS
  
• Beginn und Zeitraum der Störung? seit dem 1. märz - vom ersten tag an

[Wallace]

Hi arman_yazdani,

I would like to take a look at this. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace

[arman_yazdani]

Dear Wallace,

I sent the required info in private message.

Kind Regards,

Reza Yazdani

[Wallace]

Hi arman_yazdani,

according to the system, the router has been online for 3 hours and 15 minutes. Does it work now and can we then cancel the technician appointment of 10.03?

Regards

Wallace

[arman_yazdani · Accepted solution]

Hello Wallace

Finally I found the problem. In my apartment the sockets was like this: 

Based on Vodafone documents, I used the multimedia socket attachment for connecting router to socket:

And it never connected with it and the internet light was blinking red.

After that I searched for root of my cables in building and find out there is a tool like this in root of my cable:

I connected router directly to TAP 16 dB (without multimedia socket attachment) and after that the router connected.

So if with this approach, everything is OK, Yes you can cancel my appointment.

Regards

[Claudia]

Hello arman_yazdani,

good that you found and eliminated the source of the problem :). As your modem signal looks fine I canceled the appointment. I will also close your thread now, if you notice another problem please open a new thread.

Kind regards and have a nice Sunday,

Claudia

PS: I would be happy if you have some minutes for the survey I will send you via PM :).