1

Frage

2

Antwort

3

Lösung

Vodafone Station low speed and high/unstable ping
Happy4ever
Netzwerkforscher
Netzwerkforscher

Hello, sorry but I only speak a little bit of German.

 

So I ordered a Vodafone station 1000mbs in May of the last year and since then I have a much lower internet speed than the one Im supposed to pay for. I will leave some screenshots below. Since then the only time the speed was actually good it was in August. Online games are unplayable, live calls via Messenger/Skype or whatever are simply trash. I already knew that it was really hard to reach the 1000mbs but having only 40 to 150 mbs and a unstable ping from 60 to 200 is only 10% from what Im paying for. I hope you can help me to solve this problem.

https://imgur.com/a/zSlqaJ3

https://imgur.com/BZMmhvL

 

Best regards.

40 Antworten 40

Hello Marco,

 

The screenshots of the speedtests that I sent before were all through the Ethernet-connection. I will post one of the 15/02 and from today below. For me IT DOES look like there are some issues, Im paying 50 euros and getting only 10% of it, meanwhile nothing changed. 

 

https://imgur.com/a/pm4Q6oh

Guys I dont want to sound rude or anything like that but this is really annoying. It would even be fine for me if I get 500mbps but at least a stable and not high ping. Ive seen a lot of posts like mine in this forum, there is clearly something wrong with your connection/router in some specific areas of Germany. A friend of mine has the same router and the same rate, and even if he doesnt get the 1000mbps but around 600-700, his ping is low and stable.

I hope you can do something about it, otherwise I need to switch to another provider quickly because paying 50 for how it is now, it is a scam.

I will leave some screenshots of speedtests from https://breitbandmessung.de/test and one of a vodafone speedtest below.

 

https://imgur.com/a/SalnqTh

Moni_GK
Administrator:in
Administrator:in

Hi Happy4ever,

 

the line is too busy here in the upstraem. I recorded a ticket for you. You will be informed when the error is fixed.

 

Regards Moni

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Hello  Moni_GK,

 

thank you for your answer. I have recieved a message which says that the problem will be solved in "Wenigen Monaten", which is good but still why should I be paying a certain amount meanwhile and not getting what Im paying for? I have read somewhere that you have sent another Router (Fritzbox) to a person and the problem was solved. Could that also be a solution for me? Could Fritzbox fix this issue for now? I mean Im sorry but I would switch to another provider rather than having it like it is now and paying that amount. Thanks in advance.

 

Have a good day.

Martin59
Moderator:in
Moderator:in

Hello Happy4ever,

 

unfortunately an exchange into a Fritzbox will not help here. We can gladly set up a credit for you for the duration of the expansion measures, at 50% of the monthly fee.

 

Many greetings, Martin

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Hello Martin59,

 

that would be nice, thank you for it.

Martin59
Moderator:in
Moderator:in

Hi Happy4ever,

 

I have set up a credit for you for the months of February, March and April.

This will be processed with the next invoice.

 

Best regards, Martin

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Hello once again Martin59,

 

My download and upload speed is still really low, and my ping goes from 100 to 300 mbps, I thought that you set up a credit for February, March and April but there was a credit only for March. Could you please check it once again? Could you set up a credit for more months since the speed is always low and Im still paying the same full price? Thank you in advance.

 

 

These are all tests that I have done 2 minutes ago:

https://imgur.com/a/U1uKcWD

 

I mean it even got worse than before, I dont know what to do anymore.

Martin59
Moderator:in
Moderator:in

Hello Happy4ever,

 

the credit is correct as far as it goes. You are currently paying a discounted amount and 50% of it was credited to you.

 

Best regards, Martin

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