Vodafone Station disconnecting every 10 minutes

[hb2544]

Device: Vodafone Station

Connection: WLAN

Contract: CableMax1000

State: Baden-Württemberg

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Its happening around 3 months at least twice per week but since yesterday happening non stop,  connects and after 10~15 minutes will disconnect for around 30 minutes

Definitely I called support team but as all of you know they don't speak English!!! Only gave me some numbers for English technical support and of course again you clearly know none of those phone numbers not working! only today I gave more than 10 numbers and still no results 

anyway I already reset router, tried to follow Tobi steps, kept router off more than 2 hours, tested new cables and still don't have internet 

If you have any idea I appreciate if share here

thanks

[Claudia]

Hello hb2544,

do the disconnects happen via ethernet connection as well? Please check the hints for WiFi improvement. If the hotline couldn't help you so far you can contact our social channels in English.

Kind regards

Claudia