Good evening. I have been having significant connection issues since the 22nd of December. The internet drops connectivity completely seemingly every 20 minutes or so. This makes it impossible to handle any tasks or recreational activities requiring a long term stable connection. I have tested all the various components of my network and even when a single PC of any kind is connected via ethernet directly to the modem the instability persists. I cannot find the website or phone number to determine if there are outages in my area, and the phone support cannot be used by me since I do not speak fluent German. Any assistance would be greatly appreciated. Here are my details below:
- In which state do you live? Hütschenhausen, RP 66882
- Which contract do you have? (eg internet + telephone 100) Red Internet + Phone 250
- Which modem / router do you use? (eg Hitron) Vodafone CGA4233DE
- Do you use a loaner device from us or do you have your own device ? Loaner device
- What is the error ? (Speed too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems Unstable connection that frequently drops, especially when any load is placed on it .
- How is your terminal connected to the modem ? (
LAN; WIRELESS INTERNET ACCESS; additional router; PowerLAN )
- Which browser do you usually use? (e.g. Firefox) Chrome
- Which operating system do you have on your computer? (e.g. Windows) Windows 10
- Start and period of the disturbance (eg since the beginning of April; only in the evening) December 22nd, non-stop
- Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. Device has been set in bridge mode for 1.5 years now and I cannot access via these pages or the address listed as my default gateway under ipconfig.
- Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? None because I have been unable to get English-speaking assistance via the help lines.
-Kyle McCullough
Akzeptierte Lösungen
This third speed test was done with a laptop connected to the LAN hardline via and ethernet cable directly to the VF modem.
The DOCSIS values were taken within 5 minutes of the speedtest. They are attached below.
While and since this was done the internet is completely unusable to even load basic webpages or pass messages via Discord. As there are absolutely no other components of our network hooked up or even powered on at this point I truly have no idea what I can possibly do next to resolve this issue. I am truly beginning to pull my hair out from frustration.
