Slow internet and frequent disruptions

[ashde]

Hi Vodafone Users there, 

I am using Kabel Internet 1Gbps plan at Home. Since last few days, I am getting only 200 Mbps over LAN and
10Mbps - 20Mbps over wifi network (2.4 GHz). Sometimes it shows No Internet for a short while, and repairs itsown when I restart the modem. I am using the Vodafone Station6. 

Whom should I contact to get this issue resolved? I tried calling the customer care numbers to open a ticket but I couldn't succeed because of my poor German language skills. 

I need to get this sorted out asap since I use the connection for the Home Office and now day to day work is affected by this. 

Thanks and regards, 
Ash 

 

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[ashde]

Could you please tell me how to get help in English from Facebook or Twitter. I tried them both and no response. What is the right time to call the support.? 

[Kurtler]

There is no English phone support.

This is only possible via Facebook or Twitter.

Best regards Kurtler