Slow connection, high latency and jitter

[edxmas]

Hi team,

in the last 3 weeks the Internet connection is unreliable. I use it to watch TV, connect through my VPN for home office, generic web surfing, social networking. The feeling is a slow connection, VPN is just terribly slow and it times out (I frequently have to use my phone connectivity, using tethering, and with mobile Internet it works fine). TV (both on my smart tv, or using PrimeVideo on my laptop) starts buffering every 10 seconds. My modem is the basic CBN CH7466CE that Vodafone gives with a contract. My home setup has a eero router connected behind the CBN modem. I'm connected through the eero wifi network (keeping the CBN wifi off) - I tried to switch to the CBN network, but the problem is still there.

I can't paste the results of a speed test as speedcheck.vodafone.de doesn't work (it's stuck on "Wir messen aktuell, wie schnell Daten bei Dir ankommen"). Please, find attached the cloudflare speed test result. Router > Connection status is available at this link https://paste.ubuntu.com/p/c2km557926/

My contract is a Kabel 200

Modem is CBN CH7466CE (normally using a eero router behind it connected via LAN - but I tested with a direct connection to CBN)

I normally connect through wifi

I usually browse through Chrome, on osx

It started around 2 weeks ago

Thanks for your support

[edxmas]

Hi Wallace,

Apologize for late answering, I missed your message.

That’s happening since early 2021. I have this connectivity problems any time during the day. I’m sure of that as I use Internet to work from home. Sometimes I have to connect in tethering with my phone. When it happens I sync with my wife, and she’s experiencing the same on the laptop or while watching tv. Upstream is impacted as well, as my coworkers warn me on video calls as video is freezing from time to time.

Ed

[Wallace]

Hi,

can you please do a speed test in the morning around 7am?

Regards

Wallace

[edxmas]

Hey Wallace, I tried, but I couldn't wake up earlier due to my working hours. I'm looking for alternatives to Vodafone tbh.

I appreciate your help btw