Red blinking light on vodafone device

[tommymac901]

Good afternoon, 

Apologies that I am writing this in English, my German isn't very good. 

I've recently received my device. I set it up yesterday but the internet light on the modem flashes red. I've checked all the connections and it looks ok, I followed the advice on the vodafone website, but unfortunately, it still doesn't work. Is it possible to have someone have a look at what the problem might be? 

Many thanks, 

Tom 

[Martin59]

Hello tommymac901,

in which state do you live and which router did you get?

Are there several antenna sockets in your apartment, or just this one?

Best regards, Martin ^mlk

[tommymac901]

Hi Martin, 

Thanks for getting in touch. I live in Hamburg, I have two 3-way sockets. I am using the Vodafone station CGA4233DE. 

Below you can see a photo of my sockets.

1st socket. I fit the axial cord in the bottom one, which fits2nd socket. The axial cord doesn't fit

Cheers, 

Tom 

[Martin59]

Hi tommymac901,

that's good. Did you try both antenna sockets or just one?

Send me your name, address, date of birth and customer number via PN .

Leave a short info here afterwards.

Best regards, Martin

[tommymac901]

Hi Martin,

The 2nd one doesn't allow me to fit the coaxial cable unfortunately, just the first socket. 

I have PM'd you my details. 

Cheers, 

Tom 

[Martin59]

Hello tommymac901,

I have just sent an order to the technicians. The colleagues will contact you so that an appointment can be made.

Best regards, Martin

[tommymac901]

Good afternoon, 

The technician came round on Tuesday to check the sockets and confirmed that the internet wasn't coming through. He also checked around the building but couldn't deduce how the sockets in my building were connected (it's an old building so the wires probably go through the walls). I spoke to my landlord and he tells me that the internet worked before with his previous Tennant so seems like it could be a vodafone issue.

In any case, the technician wrote a report and said vodafone will contact me, but I haven't received a call from them yet to explain the situation. I haven't had internet for a week now and I'm using phone data to work, which is costing me a lot. Also, I'm 11 days into my 14-day return guarantee, so if it can't be sorted by then I will have to, unfortunately, return the device and go with a competitor. 

Cheers, 

Tom 

[Martin59]

Hello tommymac901,

a completely new cable is being laid, for which the owner's consent was required. The technicians are now preparing everything for the installation and will contact you again.

Best regards, Martin

[tommymac901]

Good afternoon,

Thanks for letting me know martin.  

Cheers, 

Tom 

[tommymac901]

Hi Martin, 

I hope all is well.

Unfortunately, I still haven't received word from technicians/Vodafone to explain the situation. I would be nice if they themselves kept me in the loop, at the very least I would like to know when they propose to make the installation. 

Cheers, 

Tom