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Hope you are well.
I am writing about my new Vodafone Cable contract - I have set up the router for a few days already but it didn't work (it keeps having the red light flashing, which indicates that it's not connecting to the network according to the user menu).
I was at the Vodafone store earlier today to ask for help. The staff scheduled a call between me and the technician at 19:29 today so he/she can guide me through the set-up. I specifically asked for an English-speaking technician, the staff is aware of the request and he said the technician can speak English.
When the technician called, I first kindly asked if he speaks English, he said no in German and then just hung up the phone. I am very disappointed with the attitude and service of the technician, despite the fact that I made it clear with the language request and the Vodafone store's staff is aware that I don't speak German at all.
I took a day off today with short notice just to make sure I can connect with the technician and solve the problem. I am working remotely from home, so this is a big issue for me not being able to connect to the internet.
I kindly ask if you can arrange for a technician to come to my apartment to fix it ASAP, ideally on Wednesday 14th June. Please let me know if that works.
And just to make one thing clear:
As your contract only states German as contractual language, you CANNOT require having English-speaking support at all.
If you are unable to communicate in German in a sufficient way, you will need to get a translator on your own expenses. Vodafone will not accept requests other than in German.
I have similer issue the internet keep stop manytimes a day and i call to request technical home visit
but the customer service can only speak German
Don't know how such big company don't have multi language people ? With rude artitude
Don't know how such big company don't have multi language people ?
For two reasons:
a) Because German is sole contractual language (and also sole main language in Germany)
b) "multi language people" are more expensive - and most people don't want to pay for this (in their eyes unneccessary) service
Keep in mind that we also don't get German support in other countries - and you won't get English support in France, Italy, China, Japan or even South Korea.