Not working cable network and very rude staffs

[yswong]

Hi there,

Hope you are well.

I am writing about my new Vodafone Cable contract - I have set up the router for a few days already but it didn't work (it keeps having the red light flashing, which indicates that it's not connecting to the network according to the user menu).

I was at the Vodafone store earlier today to ask for help. The staff scheduled a call between me and the technician at 19:29 today so he/she can guide me through the set-up. I specifically asked for an English-speaking technician,  the staff is aware of the request and he said the technician can speak English.

When the technician called, I first kindly asked if he speaks English, he said no in German and then just hung up the phone. I am very disappointed with the attitude and service of the technician, despite the fact that I made it clear with the language request and the Vodafone store's staff is aware that I don't speak German at all.

I took a day off today with short notice just to make sure I can connect with the technician and solve the problem. I am working remotely from home, so this is a big issue for me not being able to connect to the internet. 

I kindly ask if you can arrange for a technician to come to my apartment to fix it ASAP, ideally on Wednesday 14th June. Please let me know if that works.

Kind regards, 
Wong 

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

Best regards Kurt

[reneromann]

And just to make one thing clear:

As your contract only states German as contractual language, you CANNOT require having English-speaking support at all.

If you are unable to communicate in German in a sufficient way, you will need to get a translator on your own expenses. Vodafone will not accept requests other than in German.

[internet-cable]

I have similer issue the internet keep stop manytimes a day and i call to request technical home visit

but the customer service can only speak German 

Don't know how such big company don't have multi language people ? With rude artitude 

[reneromann]

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@internet-cable  schrieb:

Don't know how such big company don't have multi language people ?

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For two reasons:

a) Because German is sole contractual language (and also sole main language in Germany)

b) "multi language people" are more expensive - and most people don't want to pay for this (in their eyes unneccessary) service

Keep in mind that we also don't get German support in other countries - and you won't get English support in France, Italy, China, Japan or even South Korea.