No kabel internet and phone since Oct 7th

[F_luigi]

Hi everyone,

I live in Berlin, and since Oct 7th I don't have neither internet or phone. Even after a large number of tickets, the issue is not solved yet.

It's a huge problem, since I work from home, and since that moment, I am spending 5 euro per day for an hotspot connection.

Is there a possibility to terminate the contract because they cannot delivery the service as agreed in the contract?

thanks everyone 

[Claudia]

Hello F_luigi,

that's really a long time for an outage and rather unusual. Are your neighbours affected by the outage as well? I would like to check if I can find out what's the problem here. Send me private message that contains your customer number, the name and birth date of the contract owner and the complete address for that and reply here again after you sent the PM.

Kind regards,

Claudia