No internet for a week, not able to talk to a person on hotline. Please help

[NinaNana]

Hi! I apologise for speaking English… i tried calling few different lines from Vodaphone, since last Monday I dont have internet, i never could get a chance to talk with anyone as i keep getting automatic recording that i have storung, first it was till Thursday 00 next day till Friday 00. Now router has all green lights but there is no internet/cable or wifi.

I am working from home with office computers and i will honestly lose my job if by tomorrow i cant have connection.

I live on Grunewaldstrasse 16, 10823 Berlin .
I have red internet and phone 250. 

Standard router from Vodafone.

i have very bad internet for two years but now its completely gone, zero. 
thanx for your help

[Jana478]

Hello NinaNana,

Unfortunately, English support is only available via this channel, but we will try to help you as much as possible.

Please send me your details (name, address, customer number and date of birth of the contract holder) in a private message.

Then I can check exactly what's going on and help you quickly.

Please report back briefly here in this post when you have sent the private message.

Many greetings

Jana