No Cable WiFi Connection

[panosfplt]

Since November 12 when a technician came to my apartment to install the cable internet's cabling I have no internet connection.

In fact, since I signed my contract with your company at 11 of October, I have been able to use the internet for just a few hours and was just the day your technicians came at my apartment.

I have tried via local Vodafone store to fix the problem, but the only think I manage was to arrange a telephone appointment with your technician for 24 December. When they called me, I asked them to speak in English and they hung up the phone!!!

After many visits to my local store, they found out that my line has never been activated and they informed that this was going to happen immediately...

So far the problem hasn't been fixed and for my that is unacceptable for a big firm like Vodafone

Moreover I am finding your behavior unprofessional as i can not communicate with anyone in english.

Following the aforementioned I am expecting:

     A. immediate activation of my line and/ or repair of the fault

     B. not to be charged for your services until the fault restoration

[panosfplt]

Hallo,
As you can track in my previous messages, I signed a contract at October 2021, but my kable line was activated on 25 January 22.
The terms of the contract, that I signed, included 6 months free of subscription.
At 7 April I was charged with 23,98€.
In case I had my line activated since my sign in the contract, that charge would be fair.
However, since my line was activated on 25th of January, I request:
- the same date to be set as the activation of the contract and consequently the start of my six-month free subscription period.
- the refund of the charge that automatically committed from my account.
Last but not least on 7th of March automatically committed from my account 3,17€, could you please inform what is this charge about?

Kind regards 

Panos

[Grit]

Hello panosfplt,

i cannot confirm your comments about the contract. Firstly, the contract does not start in January 2022, but in November 2021, which we cannot change.

And secondly, you don't have 6 free months, but a promotional price of 19.99 euros for 6 months. The fact that the connection was not charged immediately is due to the high one-time credit at the beginning of the contract, from which the charges have been paid so far. Please refer to your order confirmation.

Regards

Grit

[panosfplt]

As I already told you, the contract started on November (I signed on October).

The problem is that until 15 January my line was not activated...

I don't think it's fair to charge me for the 3 months since I didn't use your services and especially since I had informed you from the beginning and I was waiting for your technician to activate my line

Regarding the charges you are right the connection was not charged immediately due to the high one-time credit at the beginning of my contract, but the result is actually the same...

Regards

Panos

[Tina]

We didn't get a message from you until January after the technician's installation on 12th November. I'll still be happy to accommodate you and credit you for the first month. Do you agree?

Best regards

Tina

[panosfplt]

My first message to you was in January because until that date I was trying to fix the problem via my local store, in which I had signed my contract...
In the meantime, I was trying to speak with a representative of your company, but when I was asking to speak in English they just were hunging up the phone...
Disappointed by Vodafone's attitude towards me, the local store employee, advised me to send a message to community, as he could not help me further…
I discribed the problem from my first message (as you can see above) and in that I asked "not to be charged for your services until the fault restoration".
The fault as I already informed you, has been fixed on 15th of January, and is easy for you to check that until that date I couldn't and I haven't use your phone services!
That's why I am asking my charges to start at 15th of January and not on November...

[Manu]

Hi panosfplt,

as Tina already wrote, we can offer you a credit for the first month. Do you agree with this? If so, please give us a note here and we will be glad to do so.

Best Regards, Manu