New kabel station getting disconnected frequently

[johnjamin]

Hi,

I had no idea how to get through the auto mobile answering system in German, so I am writing the problem here. 

I recently made a new cable internet contract and switched the tarrif from 400 to 1000. I described the problem to a worker in vodafone shop which I was having from the old machine (thought it was the router problem). The fast line option in tge router would get disconnected frequently while the slow connection was stable.  So I asked for the new router hoping I would get a stable fast connection.

The new one came, set it up and the same problem is occurring. It is getting disconnected every now and then. It gets completely disconnected (wifi dissapears). When it is working though, the speed seems to be okay but the ping seems often to be very high. I guess this is an indication of a vodafone line problem.

The problem seems to have been in the place for a long time. As I have misjudged initially the cause to be the router. Now with a lot of homeoffice, it is really problematic. How can I get support to resolve this issue? 

[johnjamin]

So i tried some time after you claimed that the problem is fixed. I do not get complete disconnections anymore. However the delays are occuring so frequently. These delays are happening on both lan connection and wifi. The ping seems to be very unstable with spikes up to 200-300 from time to time.  This stops me from playing game, making whatsapp calls, skyping and using teamviewer for work. Everything is lagging and this is not something I am paying for. 

It works for a while after I restart a router. But it goes back to the same delaying state after awhile. 

I do not believe this is normal. What is the point of having a contract of 1000mbits if you get such delayed and disconnected experience? I would rather use half the speed without delay and disconnections. 

Please solve this quickly as I have been writing here for already many days. I am starting to feel like I am being fooled. 

[Martin59]

Hello johnjamin,

then I will gladly assign the technician. If the malfunction is caused by your devices or cabling or if no malfunction can be traced, the service will be charged with 99,50 €. In all other cases the service is free of charge.

Please send me a PN  with a current mobile phone number, the info if you can access the house system and if there are signs of Covid-19.

After that please leave a short info here.

Best regards, Martin

[johnjamin]

It is not very nice to see the copy and pasted text. 

I have sent the requested information already before. Nevertheless, I am sending it again. 

In meanwhile, I am getting disconnected again and again. In the router, it shows  AP-ENABLED  AP-DISABLED repeatedly. I do not know the main cause of the disconnection. It could be a ping issue or something else. 

Please send me the technical person asap. So he or she can inspect the reason. 

I do not agree with the statement "if no malfunction can be traced". I would not have claimed the complaint in the first place. I have many people including professors who can prove the bad internet connection I was having at my place. If your company argues that there are no problems with the current connection, then I will file an official complaint and seek legal ways. 

On the other hand, I want to know how I will get compensated for the whole time I have spent to resolve this problem and the service I was not able to use. 

[johnjamin]

Hi I want to know if the technician is being assigned. 

In a meanwhile, i want to share the eventlong I see from the router. I have been having many disconnections. 

08/29/2021 19:58:10 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 19:58:10 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 19:58:10 [info][WiFi][ WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=connected; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-41dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:58:22 [info][WiFi][ AP-ENABLED]
08/29/2021 19:58:36 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=19Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-42dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=16]
08/29/2021 19:58:36 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 19:58:36 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 19:58:36 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 19:58:36 [info][WiFi][ WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=connected; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-41dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=0]
08/29/2021 21:59:12 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=65Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-42dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=12]
08/29/2021 21:59:12 [info][WiFi][ MGMT-TX-STATUS stype=10 ok=1]
08/29/2021 21:59:12 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff400400094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:12 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
08/29/2021 21:59:12 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffc00400094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffd00400094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffe00400094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff000500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff200500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff800500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffa00500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffb00500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffc00500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffd00500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:13 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffffe00500094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:14 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff100600094d696e735f736c6f7701080c1218243048606c2d1a630917ff00000000000000000000000000000000000000000000bf0c31718033feff0000feff0000]
08/29/2021 21:59:14 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522fc000000001000000]
08/29/2021 21:59:14 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522fd000000001000000]
08/29/2021 21:59:14 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 21:59:15 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff300600094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:15 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522fe000000001000000]
08/29/2021 21:59:15 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522ff000000001000000]
08/29/2021 21:59:16 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff400600094d696e735f736c6f77010802040b160c12182432043048606c2d1a630917ff00000000000000000000000000000000000000000000]
08/29/2021 21:59:16 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522f0001000001000000]
08/29/2021 21:59:16 [info][WiFi][ MGMT-RX b0003c00402b50ef522f34f64b7216fe402b50ef522f1001000001000000]
08/29/2021 21:59:16 [info][WiFi][ MGMT-RX b0083c00402b50ef522f34f64b7216fe402b50ef522f1001000001000000]
08/29/2021 21:59:17 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 21:59:17 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins_slow; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 21:59:17 [info][WiFi][ WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=connected; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-41dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=0]
08/29/2021 21:59:18 [info][WiFi][ MAC c8:f7:33:a3:bb:af authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 21:59:18 [info][WiFi][ MAC c8:f7:33:a3:bb:af associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 21:59:18 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=c8:f7:33:a3:bb:af; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11n; LastTxPhyRate=81Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:150Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-60dBm; Channel=5300MHz; Radio=5G; Bandwidth=40M; TxFailPkts=0; RetransPkts=0]
08/29/2021 22:00:51 [info][WiFi][ MAC 3e:52:fc:01:5f:27 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:00:51 [info][WiFi][ MAC 3e:52:fc:01:5f:27 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:00:51 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=3e:52:fc:01:5f:27; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-58dBm; Channel=5300MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 22:01:20 [info][WiFi][ MAC 46:57:31:96:76:52 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:01:20 [info][WiFi][ MAC 46:57:31:96:76:52 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:01:20 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=46:57:31:96:76:52; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-63dBm; Channel=5300MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 22:02:51 [info][WiFi][ REASON-CODE-DESCR=UNSPECIFIED;REASON-CODE=1; WG-MAC=40:2B:50:EF:52:2F; STA-MAC=34:f6:4b:72:16:fe; IF=wlan0_0; SSID=Mins_slow; ConnectionState=clientDisassociated; WirelessMode=802.11n; LastTxPhyRate=58Mbps; LastRxPhyRate=65Mbps; MaxSupportedRate:72Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-41dBm; Channel=2462MHz; Radio=2.4G; Bandwidth=20M; TxFailPkts=0; RetransPkts=54]
08/29/2021 22:02:51 [info][WiFi][ DEAUTH - MAC=34:f6:4b:72:16:fe, Reason=1; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 22:02:51 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:2F; IF=wlan0_0]
08/29/2021 22:02:52 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:02:52 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 22:02:52 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=234Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-49dBm; Channel=5300MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/30/2021 00:16:25 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/30/2021 00:16:25 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/30/2021 00:16:25 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-62dBm; Channel=5300MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/30/2021 00:39:43 [info][WiFi][ REASON-CODE-DESCR=UNSPECIFIED;REASON-CODE=1; WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=433Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-52dBm; Channel=5300MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=596]
08/30/2021 00:39:43 [info][WiFi][ DEAUTH - MAC=34:f6:4b:72:16:fe, Reason=1; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/30/2021 00:39:43 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/30/2021 01:15:06 [info][WiFi][ REASON-CODE-DESCR=UNSPECIFIED;REASON-CODE=1; WG-MAC=40:2B:50:EF:52:30; STA-MAC=c8:f7:33:a3:bb:af; IF=wlan1_0; SSID=Mins; ConnectionState=clientDisassociated; WirelessMode=802.11n; LastTxPhyRate=121Mbps; LastRxPhyRate=130Mbps; MaxSupportedRate:150Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-57dBm; Channel=5300MHz; Radio=5G; Bandwidth=40M; TxFailPkts=0; RetransPkts=9]
08/30/2021 01:15:06 [info][WiFi][ DEAUTH - MAC=c8:f7:33:a3:bb:af, Reason=1; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/30/2021 01:15:06 [info][WiFi][ DISASSOC - MAC=c8:f7:33:a3:bb:af, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
10/03/2019 18:44:59 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
10/03/2019 18:44:59 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
10/03/2019 18:44:59 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=234Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-67dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
10/03/2019 18:45:03 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
10/03/2019 18:45:03 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
10/03/2019 18:45:03 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-47dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:13 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.1.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
08/29/2021 19:57:14 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=130Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-64dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:14 [info][WiFi][ MGMT-TX-STATUS stype=10 ok=1]
08/29/2021 19:57:14 [info][WiFi][ REASON-CODE-DESCR=PREV_AUTH_NOT_VALID;REASON-CODE=2; WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=forcedDisassociatedAuth; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=351Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-46dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff404800044d696e7301080c1218243048606c2d1a630917ff00000000000000000000000000000000000000000000bf0c31718033feff0000feff0000]
08/29/2021 19:57:14 [info][WiFi][ Configuration Changed : Set Device.WiFi.AccessPoint.2.X_CISCO_COM_KickAssocDevices to true from CLIENTTOOL,old value is : false,result: Set successfully.]
08/29/2021 19:57:14 [info][WiFi][ MGMT-TX-STATUS stype=10 ok=1]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef5230d011000001000000]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX 40000000ffffffffffffca3e3f53f2f8ffffffffffffc08500044d696e73010482848b9632080c1218243048606c0301042d1a2d401bff000000000000000000000000000000000000000000007f080000080400000040ff1c23010808180080203002000d009f08000000fdfffdff391cc7711c07dd0b0017f2]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX 40000000ffffffffffffca3e3f53f2f8ffffffffffff704100044d696e7301088c129824b048606c2d1a6f001bffff0000000000000000000000000000000000000000007f080000080400000040bf0c3270810ffaff0000faff0000ff1c23010808000080443002001d009f08000c00fafffaff391cc7711c07]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX 40000000ffffffffffffca3e3f53f2f8ffffffffffff804100044d696e7301088c129824b048606c2d1a6f001bffff0000000000000000000000000000000000000000007f080000080400000040bf0c3270810ffaff0000faff0000ff1c23010808000080443002001d009f08000c00fafffaff391cc7711c07]
08/29/2021 19:57:14 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef5230e011000001000000]
08/29/2021 19:57:15 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff604800044d696e7301080c1218243048606c2d1a630917ff00000000000000000000000000000000000000000000bf0c31718033feff0000feff0000]
08/29/2021 19:57:15 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef5230f011000001000000]
08/29/2021 19:57:15 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef52300012000001000000]
08/29/2021 19:57:16 [info][WiFi][ DISASSOC - MAC=ca:3e:3f:53:f2:f8, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:16 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff704800044d696e7301080c1218243048606c2d1a630917ff00000000000000000000000000000000000000000000bf0c31718033feff0000feff0000]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef52301012000001000000]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX 40000000ffffffffffffd2bee6be8aecffffffffffff30d3000001088c129824b048606c2d1a6f001bff000000000000000000000000000000000000000000007f080000080400000040bf0c3270800ffeff0000feff0000ff1c23010808000080443002001d009f08000c00fefffeff391cc7711c07]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef52302012000001000000]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX b0003c00402b50ef5230ca3e3f53f2f8402b50ef523090410000010000007f080000000000000040dd0b0017f20a00010400000000dd0a00101802000010000002]
08/29/2021 19:57:16 [info][WiFi][ MGMT-RX b0003c00402b50ef5230ca3e3f53f2f8402b50ef5230a0410000010000007f080000000000000040dd0b0017f20a00010400000000dd0a00101802000010000002]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff34f64b7216feffffffffffff804800044d696e7301080c1218243048606c2d1a630917ff00000000000000000000000000000000000000000000bf0c31718033feff0000feff0000]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef52303012000001000000]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX b0003c00402b50ef5230ca3e3f53f2f8402b50ef5230b0410000010000007f080000000000000040dd0b0017f20a00010400000000dd0a00101802000010000002]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX b0003c00402b50ef5230ca3e3f53f2f8402b50ef5230c0410000010000007f080000000000000040dd0b0017f20a00010400000000dd0a00101802000010000002]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffffd00900074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX b0003c00402b50ef523034f64b7216fe402b50ef52304012000001000000]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bfffffffffffff00900074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffff000a00074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffff100a00074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffff200a00074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffff300a00074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX 40000000ffffffffffff001599a1720bffffffffffff400a00074d656e42726f73010402040b1632080c1218243048606cdda80050f204104a000110103a00010010080002228c1047001016a65700007c1000bb49001599a1720b1054000800030050f2040000103c0001011002000200001009000200001012]
08/29/2021 19:57:17 [info][WiFi][ MGMT-RX b0003c00402b50ef5230ca3e3f53f2f8402b50ef5230d0410000010000007f080000000000000040dd0b0017f20a00010400000000dd0a00101802000010000002]
08/29/2021 19:57:20 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:20 [info][WiFi][ MAC ca:3e:3f:53:f2:f8 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:20 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=234Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-68dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:20 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:20 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:20 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-47dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:24 [info][WiFi][ AP-DISABLED]
08/29/2021 19:57:27 [info][WiFi][ MAC c8:f7:33:a3:bb:af authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:27 [info][WiFi][ MAC c8:f7:33:a3:bb:af associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:27 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=c8:f7:33:a3:bb:af; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11n; LastTxPhyRate=81Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:150Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-63dBm; Channel=5320MHz; Radio=5G; Bandwidth=40M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:28 [info][WiFi][ REASON-CODE-DESCR=UNSPECIFIED;REASON-CODE=1; WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=175Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-47dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:28 [info][WiFi][ DEAUTH - MAC=34:f6:4b:72:16:fe, Reason=1; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:28 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:28 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:28 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:28 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-47dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:38 [info][WiFi][ REASON-CODE-DESCR=DISASSOC_STA_HAS_LEFT;REASON-CODE=8; WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=234Mbps; LastRxPhyRate=130Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-65dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:38 [info][WiFi][ REASON-CODE-DESCR=DISASSOC_STA_HAS_LEFT;REASON-CODE=8; WG-MAC=40:2B:50:EF:52:30; STA-MAC=ca:3e:3f:53:f2:f8; IF=wlan1_0; SSID=Mins; ConnectionState=other_deassociate; WirelessMode=802.11ac; LastTxPhyRate=234Mbps; LastRxPhyRate=130Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-65dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:38 [info][WiFi][ DISASSOC - MAC=ca:3e:3f:53:f2:f8, Reason=8; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:38 [info][WiFi][ DISASSOC - MAC=ca:3e:3f:53:f2:f8, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:44 [info][WiFi][ REASON-CODE-DESCR=UNSPECIFIED;REASON-CODE=1; WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-41dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=1]
08/29/2021 19:57:44 [info][WiFi][ DEAUTH - MAC=34:f6:4b:72:16:fe, Reason=1; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:44 [info][WiFi][ DISASSOC - MAC=34:f6:4b:72:16:fe, Reason=34; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:46 [info][WiFi][ AP-ENABLED]
08/29/2021 19:57:47 [info][WiFi][ MAC 3e:52:fc:01:5f:27 authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:47 [info][WiFi][ MAC 3e:52:fc:01:5f:27 associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:47 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=3e:52:fc:01:5f:27; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-59dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:50 [info][WiFi][ MAC 34:f6:4b:72:16:fe authentication with Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:50 [info][WiFi][ MAC 34:f6:4b:72:16:fe associated to Mins; WG-MAC=40:2B:50:EF:52:30; IF=wlan1_0]
08/29/2021 19:57:50 [info][WiFi][ WG-MAC=40:2B:50:EF:52:30; STA-MAC=34:f6:4b:72:16:fe; IF=wlan1_0; SSID=Mins; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=263Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:433Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-47dBm; Channel=5320MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0]
08/29/2021 19:57:58 [info][WiFi][ AP-DISABLED]

[Claudia]

Hello johnjamin,

I made the task for the technician who will call you to make the appointment. We may check a refund when the limitation is over.

Kind regards,

Claudia

[johnjamin]

Hi,

Yes. I would want a compensation. 

Also, after the techician visit, it worked well for a few days. Now im getting disconnections again. It gets better if i turn it off and on again. But disconnections come back after some time. It wont make sense to turn off and on constantly to use it. 

I am seeing several Utopia error messages on my router. Something like this:

UTOPIA: FW.LANATTACK DROP 

Can you help?

[Jana478]

Hallo johnjamin,

I have initiated an update of the firmware through the department.

Please test whether it runs better with it.

Then we'll see about a pro-rata credit for August and September.

Best regards

Jana

[johnjamin]

Hi,

Unfortunately, it did not improve. 

I am still having the complete disconnections and also i see the same type of error messages. 

Please resolve this issue. 

[Tobias]

Hey,

well, we could try to swap the device again 😕

Regards

Tobi

[johnjamin]

Ok. But please proceeded it quickly because I will be traveling from the 7th. And i will be using the connection from abroad.