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Kabel internet stopped working after moving to a new Apartment.
AbhiB
Daten-Fan
Daten-Fan

Hi , 

On 30th of April I moved from Clausthal to Hannover. So before I moved , I applied for moving my kabel internet as well through vodafone website. I even got a post from vodafone saying that my internet connection has been moved to my new home and I can self install it by myself and it would work instantly, However , when I installed it in my new home, my kabel internet does not work  and internet led on my vodafone station keeps blinkning red.  I tried to call the customer care no( its a automated voice ) but since i dont understand German properly its very difficult to proceed further. However somehow I managed to make some one call from vodafone using Network assistant bot in vodafone website.  He called me today and said he fixed from his side . But my kabel internet still does not work. Can anyone from  Vodafone help me .. I am in desperate of the internent since , I often work from home. 

 

1 Antwort 1
Anett
Ex-Moderator:in
Ex-Moderator:in

Hello AbhiB,

 

welcome to the community. I will be happy to help you.

 

Please be so kind and send me a PN with your data (name, customer number, address and date of birth).

 

As soon as this is out, you announce yourselves please again here in the contribution.

 

Best Regards

Anett

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