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Kabel Modem new connection : Wifi turn off frequently
Vineesh
Daten-Fan

Hi ,

I'm sorry, I don't speak German.

I recently took a Vodafone internet connection(17-08-2022).
The box arrived 17-08-2022 and I could able to assemble it myself.After that I could able to connect to internet using Wifi , 
But after some time (within 30 minute of first time connection) The wifi turned off automatically, and I had to restart the modem (powering off and then on ).
And this issue continues frequently , wifi will work for some time and then turn off (Wifi LED is OFF) then I have to wait for hours for wifi to turn on Or I need to restart ..
I tried to call the vodafone customer care number, since I am new to Germany and I don't speak German (Hope that you can understand my situation ), the customer support is of no use for me .
I really don't know what to do now. Smiley (traurig)
Please help me to fix this issue or help me to cancel my connection so that I can return the product .
Hope that atleast someone can understand my situation and provide some solution, 

 

My customer number: XXXXXXXXXX
Name : XXXXXXXXXX
Product number : TG6442VF

 

 

Kind regards,
Vineesh 

 

Edit: @Vineesh  Personal information removed. Best regards Kurtler

 

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1 Antwort 1
Kurtler
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!
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