Is it possible to cancel a contract due to a unstable service?

[NikolaD]

I have cable 1000, and I'm very disappointed with it. Every day I have to restart the router because it loses the connection to the internet. I work from home and having a stable connection is an absolute must for me. I saw a thread where a lot of people complained about this, and no solution, so I was hoping to cut my losses and just terminate the contract. What are my options?

[reneromann]

No, it is not that easy.

First you'll definitely have to report the issue - and you'll most probably will need technician appointments.

Without that, you can cancel the contract to the end of the contractual term, but not earlier.

[NikolaD]

I raised a complain, someone called me, but since I don't speak German they just hung up. What else can I do?

[ERFD]

Hello NikolaD,

welcome to the community 🙂

If you are stuck elsewhere, we will be happy to try to help you. We will be looking at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred