Internet stürzt Regelmäßig ab

[Mythos1]

Hallo zusammen,

ich habe jetzt seit 2 Wochen einen Vodafone Kabel 1000er Vertrag und das Internet stürzt mehrmals am Tag für jeweils mehrere Minuten ab. 

Weder über Wlan noch über Lan kann man währenddessen mit der Kabelbox eine Verbindung aufbauen.

Auch in der sonstigen Zeit ist die Performance Pingtechnisch eher mager, dieser schwankt die ganze Zeit stark im bereich 33 bis 120 hin und her und das Permanent. 

Generelle Downloadperformance ist so zwischen 600 und 800mbit und damit auch nur so lala. 

im Anhang mal die letzte Event Log der Vodafone Box

Edit: doch nicht im anhang denn das geht anscheinend nicht.

firewallLog:

2022-01-12 05:53:00 FwLog.crit [10000001]: 8,2022-01-11 13:10:00 UTOPIA: FW.WAN2LAN DROP
2022-01-24 21:41:01 FwLog.crit [10000004]: 801,2022-01-11 13:06:00 UTOPIA: Device Blocked DROP
2022-01-24 21:41:03 FwLog.crit [10000003]: 800,2022-01-11 13:06:02 UTOPIA: Service Blocked DROP
2022-01-24 21:41:05 FwLog.crit [10000007]: 359,2021-09-14 03:24:00 UTOPIA: FW.IPv6 INPUT drop
2022-01-24 21:44:01 FwLog.crit [10000008]: 650,2022-01-11 13:11:04 UTOPIA: FW.IPv6 FORWARD drop

Userwifilog:

2022-01-24 21:38:18 log.warn [88000205]: 2,2022-01-23 23:27:17 Interface Reset ,Link is Up.
2022-01-24 21:39:59 log.warn [88000101]: 3,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=F8:54:B8:00:00:00;SSID="Le;On Channel=4.
2022-01-24 21:39:59 log.warn [88000101]: 4,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=00:0C:43:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:39:59 log.info [88000301]: 3,2022-01-23 23:29:34 k1_SSID Configuration Changed. ACS Setting Channel = 6.
2022-01-24 21:39:59 log.warn [88000101]: 5,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=00:0C:43:00:00:00;SSID="Le;On Channel=5.
2022-01-24 21:39:59 log.warn [88000101]: 7,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=F0:F0:A4:00:00:00;SSID="Le;On Channel=5.
2022-01-24 21:39:59 log.warn [88000101]: 8,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=F4:03:2A:00:00:00;SSID="Le;On Channel=5.
2022-01-24 21:39:59 log.warn [88000101]: 9,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=F4:03:2A:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:40:00 log.warn [88000101]: 11,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=34:AF:B3:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:40:00 log.warn [88000101]: 13,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=EC:D0:9F:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:40:00 log.warn [88000101]: 15,2022-01-24 21:39:59 k1_SSID Device Associated.WG-MAC=8A:C6:E2:00:00:00;SSID="Le;On Channel=7.
2022-01-24 21:40:00 log.warn [88000101]: 17,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=36:CE:63:00:00:00;SSID="Le;On Channel=7.
2022-01-24 21:40:00 log.warn [88000101]: 18,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=E8:F4:08:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:40:00 log.warn [88000101]: 19,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=E8:F4:08:00:00:00;SSID="Le;On Channel=8.
2022-01-24 21:40:01 log.warn [88000101]: 21,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=C4:4F:33:00:00:00;SSID="Le;On Channel=8.
2022-01-24 21:40:01 log.warn [88000101]: 21,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=B0:4A:39:00:00:00;SSID="Le;On Channel=8.
2022-01-24 21:40:01 log.warn [88000101]: 23,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=BC:30:7D:00:00:00;SSID="Le;On Channel=9.
2022-01-24 21:40:01 log.warn [88000101]: 23,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=C4:4F:33:00:00:00;SSID="Le;On Channel=9.
2022-01-24 21:40:01 log.warn [88000101]: 24,2022-01-24 21:40:00 k1_SSID Device Associated.WG-MAC=BC:30:7D:00:00:00;SSID="Le;On Channel=6.
2022-01-24 21:40:06 log.warn [88000107]: 2,2022-01-24 21:40:06 k1_SSID Black Address List Detected: BC:30:7D:A4:1D:B1
2022-01-24 21:40:11 log.warn [88000107]: 4,2022-01-24 21:40:06 k1_SSID Black Address List Detected: B0:4A:39:17:0E:EF
2022-01-24 21:40:12 log.warn [88000101]: 7,2022-01-24 21:39:59 k1_SSID Device F8:54:B8:00:00:00 Associated to 2.4GHz.
2022-01-24 21:40:13 log.warn [88000101]: 32,2022-01-24 21:40:04 k1_SSID Device Associated.WG-MAC=F8:54:B8:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:40:13 log.warn [88000101]: 19,2022-01-24 21:39:59 k1_SSID Device 8A:C6:E2:00:00:00 Associated to 2.4GHz.
2022-01-24 21:40:14 log.warn [88000101]: 46,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=8A:C6:E2:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:41:04 log.info [88000301]: 2,2022-01-23 23:30:04 k1_SSID Configuration Changed. BandSteering is Enabled.
2022-01-24 21:41:15 log.warn [88000102]: 1,2022-01-24 21:41:15 k1_SSID Device 8A:C6:E2:91:4E:38 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=3.
2022-01-24 21:41:24 log.warn [88000102]: 1,2022-01-24 21:41:24 k1_SSID Device E8:F4:08:DA:44:0E disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:41:26 log.warn [88000102]: 1,2022-01-24 21:41:26 k1_SSID Device 36:CE:63:31:E4:1E disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:41:26 log.warn [88000102]: 1,2022-01-24 21:41:26 k1_SSID Device 8A:C6:E2:91:4E:38 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:41:28 log.warn [88000102]: 1,2022-01-24 21:41:28 k1_SSID Device EC:D0:9F:24:54:D0 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:41:29 log.warn [88000102]: 1,2022-01-24 21:41:29 k1_SSID Device 34:AF:B3:A6:B3:F1 disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:42:25 log.warn [88000101]: 244,2022-01-24 21:42:02 k1_SSID Device F8:FF:C2:00:00:00 Associated to 2.4GHz.
2022-01-24 21:42:25 log.warn [88000101]: 244,2022-01-24 21:42:02 k1_SSID Device Associated.WG-MAC=F8:FF:C2:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:42:25 log.warn [88000101]: 191,2022-01-24 21:41:29 k1_SSID Device 00:00:00:00:00:00 Associated to 2.4GHz.
2022-01-24 21:42:25 log.warn [88000101]: 191,2022-01-24 21:41:29 k1_SSID Device Associated.WG-MAC=00:00:00:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:42:25 log.warn [88000102]: 1,2022-01-24 21:42:25 k1_SSID Device F8:FF:C2:44:69:AD disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=8.
2022-01-24 21:42:31 log.warn [88000101]: 35,2022-01-24 21:40:00 k1_SSID Device 36:CE:63:00:00:00 Associated to 2.4GHz.
2022-01-24 21:42:31 log.warn [88000101]: 62,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=36:CE:63:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:42:34 log.info [88070001]: 3,2022-01-24 21:42:28 Steering: <STA_MAC=36:ce:63:31:e4:1e> to 5G; reason RSSI steer succ

2022-01-24 21:42:35 log.warn [88000102]: 1,2022-01-24 21:42:35 k1_SSID Device 36:CE:63:31:E4:1E disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=8.
2022-01-24 21:43:13 log.info [88070001]: 4,2022-01-24 21:42:28 Steering: <STA_MAC=e8:f4:08:da:44:0e> to 5G; reason RSSI steer fail

2022-01-24 21:43:21 log.warn [88000107]: 6,2022-01-24 21:40:06 k1_SSID Black Address List Detected: 1C:FE:2B:2F:2A:B9
2022-01-24 21:43:48 log.warn [88000102]: 4,2022-01-24 21:42:31 k1_SSID Device B0:4A:39:17:0E:EF disconnected from SSID Device.WiFi.SSID.1 REASON-CODE=1.
2022-01-24 21:43:49 log.warn [88000101]: 50,2022-01-24 21:39:59 k1_SSID Device F0:F0:A4:00:00:00 Associated to 2.4GHz.
2022-01-24 21:43:49 log.warn [88000101]: 75,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=F0:F0:A4:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:43:58 log.info [88070001]: 7,2022-01-24 21:42:28 Steering: <STA_MAC=1c:fe:2b:2f:2a:b9> to 2G4; reason RSSI steer succ

2022-01-24 21:43:59 log.warn [88000102]: 1,2022-01-24 21:43:59 k2_SSID Device 1C:FE:2B:2F:2A:B9 disconnected from SSID Device.WiFi.SSID.2 REASON-CODE=8.
2022-01-24 21:44:00 log.warn [88000101]: 67,2022-01-24 21:40:00 k1_SSID Device B0:4A:39:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 92,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=B0:4A:39:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 40,2022-01-24 21:39:59 k1_SSID Device EC:D0:9F:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 67,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=EC:D0:9F:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 60,2022-01-24 21:40:00 k1_SSID Device BC:30:7D:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 84,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=BC:30:7D:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 53,2022-01-24 21:39:59 k1_SSID Device 34:AF:B3:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 78,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=34:AF:B3:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 64,2022-01-24 21:40:00 k1_SSID Device C4:4F:33:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 92,2022-01-24 21:40:08 k1_SSID Device Associated.WG-MAC=C4:4F:33:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 65,2022-01-24 21:40:00 k1_SSID Device E8:F4:08:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 72,2022-01-24 21:40:04 k1_SSID Device Associated.WG-MAC=E8:F4:08:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 56,2022-01-24 21:39:59 k1_SSID Device F4:03:2A:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 81,2022-01-24 21:40:05 k1_SSID Device Associated.WG-MAC=F4:03:2A:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 51,2022-01-24 21:39:59 k1_SSID Device 00:0C:43:00:00:00 Associated to 2.4GHz.
2022-01-24 21:44:00 log.warn [88000101]: 76,2022-01-24 21:40:04 k1_SSID Device Associated.WG-MAC=00:0C:43:00:00:00;SSID="Le;On Channel=11.
2022-01-24 21:44:00 log.warn [88000101]: 434,2022-01-24 21:43:49 k2_SSID Device F8:54:B8:00:00:00 Associated to 5GHz.
2022-01-24 21:44:00 log.warn [88000101]: 434,2022-01-24 21:43:49 k2_SSID Device Associated.WG-MAC=F8:54:B8:00:00:00;SSID="Le;On Channel=100.
2022-01-24 21:44:00 log.warn [88000101]: 435,2022-01-24 21:43:49 k2_SSID Device 1C:FE:2B:00:00:00 Associated to 5GHz.
2022-01-24 21:44:00 log.warn [88000101]: 435,2022-01-24 21:43:49 k2_SSID Device Associated.WG-MAC=1C:FE:2B:00:00:00;SSID="Le;On Channel=100.
2022-01-24 21:44:01 log.warn [88000101]: 436,2022-01-24 21:43:49 k2_SSID Device 8A:C6:E2:00:00:00 Associated to 5GHz.
2022-01-24 21:44:01 log.warn [88000101]: 436,2022-01-24 21:43:49 k2_SSID Device Associated.WG-MAC=8A:C6:E2:00:00:00;SSID="Le;On Channel=100.
2022-01-24 21:44:01 log.warn [88000101]: 437,2022-01-24 21:43:49 k2_SSID Device 36:CE:63:00:00:00 Associated to 5GHz.
2022-01-24 21:44:01 log.warn [88000101]: 437,2022-01-24 21:43:49 k2_SSID Device Associated.WG-MAC=36:CE:63:00:00:00;SSID="Le;On Channel=100.
2022-01-24 21:44:01 log.warn [88000101]: 438,2022-01-24 21:43:49 k2_SSID Device F8:FF:C2:00:00:00 Associated to 5GHz.
2022-01-24 21:44:01 log.warn [88000101]: 438,2022-01-24 21:43:49 k2_SSID Device Associated.WG-MAC=F8:FF:C2:00:00:00;SSID="Le;On Channel=100.
2022-01-24 21:44:07 log.info [88000301]: 12,2022-01-24 21:40:13 k1_SSID Configuration Changed. ACS Setting Channel = 11.
2022-01-24 21:44:07 log.info [88000301]: 12,2022-01-23 23:29:34 k2_SSID Configuration Changed. ACS Setting Channel = 100.

[Mythos1]

Hier auch nochmal ein Traceroute auf google.de 

raceroute zu 'google.de' ('google.de'). 30 Hops max. 38 Byte Pakete

1: 83-169-183-13-isp.superkabel.de (83.169.183.13) 8 ms

2: ip5886cb5f.static.kabel-deutschland.de (88.134.203.95) 9 ms

3: 145.254.3.122 (145.254.3.122) 5 ms

4: 145.254.2.217 (145.254.2.217) 10 ms

5: 72.14.194.138 (72.14.194.138) 12 ms

6: * () ms

7: 209.85.240.82 (209.85.240.82) 19 ms

8: 108.170.253.34 (108.170.253.34) 11 ms

9: 216.239.54.168 (216.239.54.168) 13 ms

10: 172.253.50.208 (172.253.50.208) 15 ms

11: 142.250.46.173 (142.250.46.173) 26 ms

12: 216.239.62.89 (216.239.62.89) 22 ms

13: 74.125.244.97 (74.125.244.97) 26 ms

14: 142.251.68.125 (142.251.68.125) 26 ms

15: muc12s11-in-f3.1e100.net (142.251.36.163) 27 ms

[Claudia]

Hallo Mythos1,

was hat die Prüfung Deines Anschlusses über die Störungshotline ergeben? Wie sieht es nach dem Tausch des Koaxialkabels aus? Sende bitte auch noch die anderen Infos aus dem Thread Alles rund um Störungsmeldungen.

Viele Grüße,

Claudia

[Mythos1]

die hat ergeben das man mich zurückrufen will, was jedoch bis dato nicht passiert ist.

Tausch des Coax Kabels hat nicht geholfen.

[Mythos1]

außerdem laden websites super träge, dazu paketverlust und Ping Spikes ohne ende.

hier mal die letzten ergebnisse des Vodafone Speedtest, alles über Lankabel(und ja, da habe ich schon mehrere Probiert):

[Mythos1]

• In welchem Bundesland wohnst Du? Sende bitte auch die Postleitzahl
  
• -> 28876 Niedersachsen
• Welchen Vertrag hast Du? (z.B. Internet + Telefon 100)
• -> Kabel 1000er
• Welches Modem/ Router nutzt Du? (z.B. Hitron)
  
• -> Vodafone Box ( CGA 6444VF)
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät?
• --> Leihgerät
• Welcher Fehler tritt auf? (Geschwindigkeit zu gering; Packetloss) Schicke dazu auch Screenshots von Speedtests (mit Datum und Uhrzeit) und Tracerts/ Pingplotter-Messungen bei Packetloss oder Ping-Problemen
  
• --> S.o.
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN)
• --> Lan
• Welchen Browser verwendest Du normalerweise? (z.B. Firefox)
  
• ---> Sowohl Chrome als auch Safari
• Welches Betriebssystem hast Du auf Deinem Rechner? (z.B. Windows)
  
• -->Win 11 sowie Win10 sowie MacOs
• Beginn und Zeitraum der Störung (z.B: seit Anfang April; nur am Abend)
• -->Seit Bestehen des Vertrages ca. 10.01.22
• Lade dazu noch einen Screenshot von den Signalwerten hoch. Diese findest Du in der Benutzeroberfläche Deines Kabelrouters über 192.168.0.1 bzw. über 192.168.178.1 bei der Fritzbox.
• --> Siehe Anhang

[Tobias]

Hi @Mythos1,

ich kann mir gern mal den Anschluss anschauen 🙂 Schickst Du mir mal Deine Kundendaten (Kundennummer, Name, Adresse und Geburtsdatum vom Vertragsinhaber) via privater Nachricht? 

Sag mir dann bitte im Beitrag Bescheid, wenn Du mir die Daten geschickt hast. 

LG  

Tobias