Intermittent loss of connection and router resets

[JoeDavies]

My router loses connection a couple of times per day, then flashes red, then restarts.

It is not to do with any of the usual troubleshooting stuff:

- cable is not faulty

- factory reset doesnt solve it

-both WLAN and LAN lose connection

This has been happening for almost a year and i have not received any help. The customer service only speak German.

Please help.

[JoeDavies]

and again... 11:19 - 24/04/2021

[Claudia]

Hello JoeDavies,

the error rates on your modem are still there. As the other coaxial cable didn't help, I would like to send a technician to check the line and the modem. Can you grant him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Is the mobile number that ends on 435 your current one?

Kind regards,

Claudia

[JoeDavies]

My mobile number is ***

I will not be at home until the 03/05.

Thanks,

Joe

Community Team: Removed mobile number

[Claudia]

Hello JoeDavies,

the ticket cannot be open that long. Please get back in touch with us when you are home.

Kind regards,

Claudia

[JoeDavies]

Hi,
I am back and the problem persists.

Today at 10:20 I lost connection

[Claudia]

Hello JoeDavies,

shall we send the technician then? Are you at home in the next few days?

Kind regards,
Claudia

[JoeDavies]

Hi,
Yes, I am home over the next few days.

A technician has already visited once and he did not fix the reboot issue.

[JoeDavies]

Another outage at around 18:00 - 16/05/21

[Claudia]

Hello JoeDavies,

sorry, your reply from May 12th didn't reach me. I made the task for the technician now so you should receive a call for the appointment soon.

Kind regards,

Claudia