I signed up new Internet for over a month and I still have no internet connection

[SL2B]

I am a new customer, signed up for new internet for the apartment I moved-in in August 2021.  Almost 2 months now and I still don't have Internet.  Vodafone was supposed to send a technician to my flat.  I had a last minute call from work on the appointment date.  I need to reschedule it but when I called the number, they don't speak English.  Please help reschedule my appointment.  Thanks!

[Thomas]

Hi SL2B,

we'll see what we can do. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[SL2B]

My Internet Cable service still not working.  I need a technician to come to help me to set up the internet.  I can not speak German, couldn't call. 

[ERFD]

Hello SL2B,

we have set a new order. Colleagues will get back to you to set up an appointment.

Best regards Fred

[SL2B]

I had waited for 2 weeks and no one has contact me for the appointment.  I has now been over 2 months and still has no internet.

[Moni_GK]

Hello SL2B,

I have left a note in the ticket. The technician will get back to you.

Greetings Moni

[SL2B]

It has been almost 2 weeks again. I still heard nothing and NO internet!!  Can you please help me to ask the technician to set up an appointment right away and send me a text message or email to confirm?  I can accommodate anytime from Oct 26 to Nov 2.  Thank you very much!

[Claudia]

Hello SL2B,

I'm sorry it still doesn't work :/. We can only inform the technician again, can he reach you under the number that ends on ***708?

Kind regards,

Claudia

[SL2B]

yes, that phone number works but can he also call a Canada Number?  

[SL2B]

I received a phone call from the technician today.  He said the assignment has been canceled.  He said I need to contact Vodafone again to set up the assignment.  He can not come to help me without Vodafone permission. 

Can you please help me to authorize to come to help me set up my internet?  Thank you!