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I have too many disturbances for the past 4 weeks
MichaelNaghavi
Smart-Analyzer
Smart-Analyzer

Hello.
I'm writing this email with a TERRIBLE FEELING about my cable product. For the past 4 weeks, I have been struggling to have a good connection with my cable but it keeps disconnecting several times a day. I have tried all the possible solutions provided by Assistant Robot and none of them could help me. I also tried to contact support via phone and always faced a waiting line with the hope of getting some help.

Two days ago I could finally contact someone and she created a ticket for me and said that it will be taken care of within 24 hours but no answer after 48 hours. For now, either I have to change the cable or cancel my contract and switch to another provider.

Attached you will find the connection report for a typical day.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!

Lösung in ursprünglichem Beitrag anzeigen

1 Antwort 1
Kurtler
SuperUser
SuperUser

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via Facebook or Twitter.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!