Hotspot ticket does not work

[KaterynaS]

Hello,

I bought a week ticket for Vodafone Hotspot yesterday, and it worked fine. At night I turned off my computer, and today, when I connect to the Hotspot, it does not work anymore - when I am trying to connect, it only shows me the page where I can log in or buy a new ticket, but there is no connection beyond this webpage. 

What should I do? Or can my ticket be refunded then? 

Thank you

[Tobias]

Hi @KaterynaS,

where are you from actually? There should be a telephone number on the ticket you bought, these colleagues could support that case probably better - did you call them or take any other actions?

Regards

Tobias

[KaterynaS]

I am in Germany, but there is no phone number I can find on the ticket to call

[Moni_GK]

Hello KaterynaS,

HotSpot tickets are handled by us via a special hotline. This is:

0631 352 24 93

Please call there. The colleagues can help you.

Greetings Moni