Failure of establishing an internet connection after reboot of a rooter

[Wallace]

Hi TomHyphens,

the technician will contact you soon and make an appointment with you.

Regards

Wallace

[TomHyphens]

Dear Wallace,

I have been waiting for contact from your technician but he/she has not contacted me yet.

If it is difficult for them to contact me soon, I would like to ask you to send me a new router first, as I requested you in the previous message.

I have been suffering this issue for more than one month....

Thank you for your support.

Best regards,

Tomhyphens

[pRo-Marco]

Hi TomHyphens,

sorry, that the appointment did not happen At the moment the signal is good. I'll send a new router at your place.

Kind regards

Marco

[TomHyphens]

Dear Marco,

Thank you for your arrangement and I have received a new router.

So far it seems that the new router works better than the older.

If there should be another problem, I will notify you.

Best regards,

Tomhyphens

[Claudia]

Hello TomHyphens,

good that the new router seems to help . I will close your thread now, if problems occur again, don't hesitate to open a new thread. You will get a private message with a survey as well, we would be happy if you partake.

Kind regards,

Claudia