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[ English ] Unstable internet and much slower internet than advertised
feenster
Smart-Analyzer
Smart-Analyzer

Hey all,

I made the switch to Vodafone in March 2022. The impressive 1000 mbits/s advertised with the "Vodafone CableMax 1000" offer made me do the switch.

Though, I have to say my internet experience since March has been really disappointing. I gave it some time in the beginning as Vodafone told me the line had to "settle". Though, more than 3 months later, I confirm the line never did.

At the very best, I reach speeds of 300 mbits/s download. At the very worst, it can get as low as 40 mbits/s... Far from the 1000 mbits/s advertised or the 800 mbits/s minimum I should be getting. Another issue I often run into is sudden drops. It means that while streaming content, using social apps, etc. the content suddenly needs to reload a few times while watching. The worst is when the connection drops in a video call!

 

Here's more information about my setup and what I tried so far:

 

- Basic Wifi6 Vodafone Router with the coaxial cable provided by Vodafone

 

- I obtain similar results on a MacBook Air, MacBook Pro and Android (all running the most up to date software)

 

- Tried connecting an Ethernet cable directly to the router and speeds are not better than on wifi.

 

- 2 cable outlets are available in my apartment. I tried to use both. One shows even more unstability and slower speeds. The one that works "best" still isn't great and is at the end side of my apartment, leaving almost no wifi coverage for the kitchen.

 

- I obviously made sure all cables are plugged properly and even tried resetting my router to factory settings twice.

 

- A quick check on speed.vodafone.de tells me that speeds up to 1020 mbps are possible with my router, but I obviously never ever reached that.


Do you have any opinion of what could be causing such slow speeds and so much unstability? I read numerous posts on this forum and so far, everything I tried resuted in no improvement... I somehow now miss my slower, but more stable internet I had with my previous provider...

 

Any help would be greatly appreciated. Thanks in advance!

7 Antworten 7
Tobias
Moderator:in
Moderator:in

Hi @feenster,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

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Hi @Tobias , 
Thank you for looking into it. I sent you the requested information by private message. 
Best!

Tobias
Moderator:in
Moderator:in

Hi @feenster,

 

so, the line looks good for now, i cant see any failures on that. So, do you measure it via Wifi, Lan? 🙂 You said you tested it via ethernet, are you connected directly with the device?

 

We can send a technician to check that if we didnt found something from here.

 

Regards

 

Tobias

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Hi @Tobias !
Thank you for looking into it, I appreciate it. Yes, I get very similar results when I connect directly to the router via LAN or WLAN.

Did you change any settings remotely or simply checked the line? Cause since yesterday, the speedtest results are still a bit over the place (ranges from 300mbps to 700mpbs), but I'm getting speeds I never got in the past 3 months (never saw 600-700mbps before). 

Let's see how it goes in the next few days. What is the best way to get a technician at home if I see the problem persists?

Best!

Tobias
Moderator:in
Moderator:in

Hi @feenster,

 

i didnt changed anything remotely or something like this, maybe the line thought about "oh Tobias looking on it, im gonna work now" ,- i dont know 😉

 

If its not working in the next few days just hook me up, i can do anything after its not working 🙂

 

Regards

 

Tobias

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@Tobias haha! Exactly. It's always the moment when it starts working again. 
Thanks for your support and I'll let you know if I notice problems in the next days. 

Best,
Michael

Tobias
Moderator:in
Moderator:in

Hi @feenster,

 

sounds good, i would close this thread then - when you got another problem just create a new one 🙂

 

Regards

 

Tobias

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