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My apologies for this post in English, unfortunately, I do not speak German and unable to talk to support since they do not speak English also.
Last several months I've been suffering from constant issues with Internet connection:
1) Upload and download speed are far away from tariff options. During the prime time upload speed might be less than 1 Mbps or even worse, which makes usage of online conferencing tools like Teams/Webex almost impossible
2) 15.01, 16.01 and 20.01 I did not have an Internet connection at all starting from 19.00 evening time onwards till the morning time next day.
3) Ping sometimes very high: up 100 ms.
Below is the information which might be helpful:
I'm sorry that you have struggles with your internet.
We can have a look in that. Please send me a private message with the following information:
- your full name
- your full address
- date of birth
- customer number
- e-mail address
- the link of this thread
Please reply here when you have sent the private message.
There is currently a fault active in our network and our technicians are already working on removing it. You will receive an SMS from us when our colleagues have been successful.